JUST WOW!

Hi Jacques,

I have been the proud owner of the Axe FX III for a little over 3 weeks now and I am simply overwhelmed. The thing is better, sharper, more detailed, clearer, more qualitative, more impressive... than I could ever have imagined. Simply WOW! Thank you very much for the easy purchasing process and the goodies!

All the best to you and the team and stay healthy!
Dimitri

I’M 100% CONVINCED ABOUT THE AXE-FX 3 AND DON’T MISS MY MARSHALL IN THE LEAST!

Hello Jacques,

Sorry it’s taken so long to get back to you. Many thanks for the Axe-Fx III.

First off I need to explain: I’ve been playing the guitar for 32 years, so I grew up with tube amps. In December last year my Marshall JVM410HJS gave up the ghost. As getting it repaired is kind of difficult just now, I had to fall back on my FX2, which up to now had just been used in the effects loop of the Marshall. I had never bothered to check out the amps or cabs. Then I started experimenting and what I managed to achieve made me very curious.

Soon I was convinced that I needed an FX3!!! Just unpacking it was a pleasure and I felt like a little kid ? The packet of Merci was a nice surprise! A very high-quality product, lovingly packed!

After a month of exhaustive testing and experimentation I’m 100% convinced about the FX3 and don’t miss my Marshall in the least! I can recommend the FX3 to anyone. I’ve even gone so far as to put my name on the waiting list for an FM3 and I very much hope it will be deliverable soon.

I can’t wait ? Whatever happens, kudos to you all and keep up the good work, also with the tutorials, which I have found very helpful, especially those from Bernd Kiltz and Marco Fanton.

Many thanks and greetings to Flensburg,
Miroslav

MY GUITARS NOW SOUND BETTER AND THAT INSPIRES ME TO PLAY MORE AND BETTER

Dear Sussi,

Just want to thank you! Your handling of my purchase of the FM3 has been a pleasure. It took some time for you to get the units to stock but that's not your fault. When they were delayed a couple of days you let me know by email. I appreciate that. When you got the units you sent me the paying details and 4 days after my payment I had the unit delivered. One or two of these days must have been bank business, so very fast delivery. 

The FM3 itself is a fantastic piece of gear. Sounds much better than the previous modelers I have tried. (Headrush, Line6 Helix LT and Ampero One). The factory sounds in the FM3 are 90% nice sounding to me, whereas on all the other units it was the other way around, 90% crap!

One more thing: my FM3 came with the latest 4.0 Cygnus firmware that was just recently released. That was really impressive customer support! 

I could go on with how my guitars now sound better than I thought was possible and how that inspires me to play more and better, but I'm sure you have heard that before. ??????

Have nice midsummer weekend
Mikael  

WITH YOU ONE FEELS SIMPLY AT HOME - SERVICE A DREAM

Morning Jacques,
Today my big guitarist's delight arrived at my place and what can I say?! You guys are amazing!!!

On top of this magnificent instrument, your service is a dream. Starting with that nice personal email. After the order was placed, the delivery was fast. I had the feeling that you knew beforehand that I was going to order and sent everything on its way ;-).

Everything is perfectly packed. The devices are checked in advance and not just blindly sent to the customer.

That's exactly how I imagine it and that's exactly how you make customers happy :) And for all the sweethearts there is also a little surprise.

It just feels like an adoption by G66 and you have been warmly welcomed. You simply make me feel at home.

Thank you very much and stay as you are ;)

Best regards to the far north :) ..
Michael

THE SOUND BLOWS YOU AWAY!

Dear Jacques,
I am still very enthusiastic about the fm3. It's one of those few products where you always find an answer already built in, even if it took you months to formulate the question in the first place.

But apart from the technical fascination, it's simply the sound that blows you away. You're right, this thing is just a little happiness maker.

Many greetings to the north!
Christian

GUITARIST’S DELIGHT...A TOTAL UNDERSTATEMENTG.

Hello Jacques,

I didn't want to bother you again, since you probably get 1,000 e-mails. But just one more time: I was already totally thrilled with my Axe-Fx II Mark II, but this is simply UNBELIEVABLE. I have no words for this: guitarist's delight... a total understatement.

Thanks so much for listening!
Peter

THE NICEST AND BEST SERVICE (AND NOT ONLY IN MUSIC)

Hello Jacques,
Thank you very much for the nicest and best service I know (and not only in the music field))

And have a nice day,
Philipp

THE FM3 IS SURELY IN A DIFFERENT LEAGUE AT THE MOMENT!

Dear Jacques!

The "Guitarist’s Delight FM3" arrived here safe and sound today and I would like to thank you most sincerely for the nice little attention to detail – in the form of a box of MERCI. Not everyone does this, but it's a lot of fun to deal with people who are so cool! Thanks again for this attention!

About the equipment – what can I say? - I have had many things. From Line 6 Series to Eleven to Headrush Gigboard and Kemper. The FM3 is surely in a different league at the moment (although I also really appreciate the sounds of the Kemper, but that's a different method) and I can't get a big, stupid grin off my face ;)

Now I think I'll save up a bit, because there's still room in my studio desk for one or the other 19" built-in unit - so why not the big brother of the FM3?

Thanks again and best regards from Prellenkirchen, in the far east of Austria.
Thomas

MY GREAT EXPECTATIONS HAVE BEEN GREATLY EXCEEDED !

Hello Jacques,

Thank you very much for the incredibly fast delivery and the cap that came with the T-shirt. It really made me very happy. Please excuse me for not getting back to you until now, but on the day of delivery I found out that I was going to be a father, so a few things just had to take priority at first.

First of all, I have to praise you for the incredible foresight to include a mega pack of Merci (you know how to keep women quiet ;-)).

What can I say. As an owner of Mesa Boogie, Engl and Marshall amps, all the good "modellers" of the time, Avid-Eleven Rack, Kemper and various plug-ins, I have to admit that my expectations for the AXE-FX were great, but they were vastly exceeded. I'm actually considering selling my dearly beloved Triaxis 2:90 combo from MesaBoogie and all the other stuff along with it.

The level of detail, the response, it’s as if I were playing the real amp. For me, the Triaxis has always been the holy grail as far as my tone is concerned. Over 20 years in use and it has never let me down. The AXE alone comes close to 100%. It’s only the modes of the 2:90 power amplifier that I couldn’t feel yet (Deep/Modern/half Drive) but with some time I am sure I’ll get to the same result. The possibilities in the AXE are probably given.

I won't even begin to talk about the other possibilities. It's almost unbelievable if you haven't experienced it and I'm really very fussy about sound and feel. No other modeller has ever given me this feeling.

I've been at FOH for over 20 years for many acts from small to large and have been running a small studio for over 10 years. More for nostalgic and non-profit intentions. The bands that record with me are more from the up-and-coming scene and I try to support them as much as I can and give something back to the scene here.

I bought the AXE mainly for my private pleasure, but it will make my work with the bands much easier. Anyone who has miked real boxes knows what I mean :-)

All in all, and in conclusion, many, many thanks again for the great package you have put together. Keep up the good work, that's exactly what good customer service is all about. The information that it is being checked, packed and shipped, and all that with a personal address, makes you feel a bit more important and not like just another customer.

Continued success and stay with us for a long time.

Best regards from Spessart to Flensburg, where the driving licences live ;-)
Udo

ELIS.8  - WHAT AN AWESOME SOUND!

Good evening Jacques,

I have only now found the time to test the Elis 8 speakers...
What can I say...? What an amazing sound... super differentiated, room-filling, powerful...
I am really thrilled and very grateful!!!
I won't give these two away anymore!!!

Viele Grüße
Jörg

MAINTAINING SPECIAL CUSTOMER PROXIMITY !

Hi Jacques,
It's always a pleasure to hear/read from you. You have obviously been able to maintain this special customer proximity, which is great! The great device arrived quickly and has finally been in operation since this evening... :-)

Many thanks and best regards.
Christian

TOP SUPPORT OVER ALL THE YEARS

Hello Jacques,
Thank you very much for the great support over the years.
Regards, Anselm

M E G A ! THIS THING IS AWESOME!

Hello Jacques,

The FM3 arrived today. Wow! Many thanks for the super-fast processing. Then I opened the package. I was very pleased with the contents. I quickly listened to the factory sounds and, after studying numerous videos, created my first own preset.

What can I say? MEGA! This thing is awesome.  One thing's for sure: KÖNIGSBRUNN IS FM3!

Today I PLAYED for the first time in a very long time and didn't constantly try to make the sound even better. And that with a brand new device.

Thanks again for your service.

Stay healthy & many greetings,
Thom

WOW.... NEVER HAD SUCH A GOOD SOUND! I AM A HAPPY GUITARIST!

Hi Jacques, I've had the FM9 since yesterday and just wanted to say a huge thank you! My wife Marion bought it from you as a surprise for me....and it was a real success. Great service and insane quality. I'm a happy guitarist. Wow....Have never had such a good sound.

Best regards / Timo

SIMPLY GREAT!

Good morning G66-Team,
I wanted to give you some quick feedback. Quite apart from the fact that the ordering process worked brilliantly and quickly, and that I'm thrilled with the Axe FX 3 after the first few days, it's the little things around it that really stand out. It starts with the idea of the T-shirt, continues with a handwritten name on the envelope, and ends with the Merci pack. That's what I call a positive customer experience. Simply great!

Many greetings and have a nice weekend,
Olaf

THAT'S WHAT I CALL MORE THAN EXEMPLARY SUPPORT !

Hello Jacques

I just wanted to thank you for the great support of your staff, Knut and Markus.

They really do their job in more than exemplary fashion. They provided me with unbelievable help when I needed information about the FM3. My compliments to both of them. That's what I call support, others can take a leaf out of their book. Keep up the good work.

Best wishes and stay negative, Charly

BEST HANDLING WORLDWIDE!

Hi Jaques
FC-6 arrived, installed ... works! Once again, a thousand THANKS for the absolute best handling worldwide.
There is no other company where I prefer to buy.

Kind regards Nicolai

I AM ABSOLUTELY THRILLED! 

Hi Jacques!
Many thanks for the record-breaking speed with which you sent me the FM3.

I am absolutely thrilled! Many thanks also for the tasty addition! Of course, I immediately started to explore the FM3. I think my family will have to do without my presence for a while;). I have printed out the excellent user manual and will work through it bit by bit. The tutorials on your site are also very helpful, especially those by Bernd Kiltz.  It's fun to get to know the device with its many sounds and possibilities. I will soon be able to do without my tube amps and stomp boxes once I have mastered the FM3 and configured it for my needs.

Best regards to Flensburg
Günter

ALL THIS WAS NOTHING AGAINST THE AXE-FX - IT MAKES ME REALLY HAPPY 

Hello Jacques;
I have had an Axe FX II for about a year now. It is connected to an Engl 2 x 50 watt power amplifier. I have 2 4x12" Marshall boxes connected to it. The ones with the greenbacks. And what can I say? I will never play anything else again. It's hard to imagine that it could be any better. But that's how it seems to be. That's why I want the Axe FX 3 Turbo so bad. Over the years, I've had just about all the big-name stuff. None of that was anything compared to the Axe FX. It makes me really happy. And I can't stop playing. So, now I hope to have the FX III soon, and the floor pedal to go with it.

Have a nice day
Regards RIC

THANKS TO FRACTAL AUDIO MY SEARCH FOR THE HOLY GRAIL OF GUITAR SOUND HAS COME TO AN END!

Good evening Jacques

If you really remember me and this is not just a copy-paste answer, I am very happy about that :-) To this day, I am always amazed by the great sound and the excellent effects of the Axe-Fx II. I don't think there is anything comparable anywhere in the world. Thanks to Fractal Audio, my search for the Holy Grail of guitar sound had come to an end.

Now I'm all tingly and can hardly wait to unpack the new FM3 and fire it up.

Hope to see you again sometime
Beat

"TRUE HAPPINES FOR GUITARISTS" REALLY WASN'T AN EXAGGERATION!!

Hello Jacques,

Once again: congratulations on your sales approach! It really is fun to receive such a parcel with an envelope with your handwritten name on it. And then the enthusiastic letter. The quick start instructions deserve a special mention - meanwhile many have recognised the necessity for that kind of thing (with cheet sheets etc), but no-one before you has hit the nail on the head with important things being explained in a simple (but not too simple) way and without getting lost in too much detail. And the occasional reminders (look for a nice preset and play some guitar…) are the icing on the cake.

By the way, I have no idea how long I spent playing when I plugged the AXE-FX in for the first time, but it was a long time. Much longer than I actually had time for…. :-)

I'd like to take this opportunity to request a possible future update: given the huge amount of incredible and surprising presets, it would be very useful to be able to give a "like" at the touch of a button. Especially when zapping through the presets looking for a particular sound, you often stumble across something that you would like to use later, but generally have a guitar in your hands and not a pencil….!

Yes, there are favourites banks for this, but it would be good to be able to have the favourites in a big pool before sorting through them more carefully. Of course, it might well be that this function already exists and I'll discover it when I study the manual more closely…

Anyway, I have come to the conclusion that I can now part with my remaining digital and synth stompboxes, as the AXE really has everything in it. (Only the Gamechangeraudio devices will have to stay - they simply look too good and I think the PLUS functionality is already in the AXE…..?)

Unfortunately, the AXEFX will soon be disappearing into the rack at the rehearsal room and I won't be able to spend every evening exploring its possibilities on the sofa!

So, once again many thanks for the quick delivery, etc.

True happines for guitarists really wasn't an exaggeration!

Regards,
Marten

THE BEST DEVICE ON THE MARKET!

Dear Jacques
Congratulations, you currently have the best device on the market.

Best regards from Kilchberg,
Michael

NOT BEEN THIS EXITED SINCE GETTING MY AXE-FX II 

Hi  Hope your both well. New FM 9 arrived yesterday and it is working perfectly.It is an amazing piece of gear. Not been this exited since getting my Axe Fx ll.

Thanks for your support.
Best regards  / John

A SPECIAL FEELING WITH G66!

Hello Jacques
I have to give you a huge compliment. I have already had a few questions about the FM3 and I have to mention that you always answer in a very short time: especially currently from Knut.

G66, simply a special feeling and a company that feels responsibility towards its customers!

Many thanks
Dominic

THE FM3 IS THE BUSINESS – THE ÜBER-BUSINESS !

Hey Knut, thank you very much.
Have I ever mentioned how ingenious I find the FM3, no.
The FM3 is the business, or rather the über-business.

Best regards Marco

I AM SIMPLY THRILLED!!! 100% AMP FEELING - IT WAS MERCILESSLY COOL! 

Morning Jacques!
I wanted to give you a small interim report on the FM3. I am simply thrilled! The amp simulations are worlds better than those of the Helix. The feeling of "hanging" on a real amp is, in my opinion, 100% there. The interaction of the guitar, the volume pot of the guitar, it’s all really great!  

Yesterday afternoon/evening was the first rehearsal with the FM3. It was mercilessly awesome and such good fun! 

As for the FM9, Jacques, please keep my order open! When it is available > email me please!!! I mainly want to play the FM9 and have the FM3 with me as a back-up.

By the way: The German axefx.de forum is mega! I have already received VERY GOOD competent help there!!!! That is really impressive!
Lenni

WE CAN TAKE A LEAF OUT OF YOUR BOOK WHEN IT COMES TO CUSTOMER SERVICE

Hello G66 Team,

Yesterday my FM3 arrived safely packed. On top of all the joy that I finally had the device in my hands, I would also like to say how pleased I was with the whole process.

As the sales manager of a large agency, I can judge that kind of thing very well. Beginning with the personally addressed e-mails and the positive statements about the FM3, from the word go it all feels very special. Furthermore, everything was delivered as promised and you can really rely on everything working out, while always being aware of all the order steps. Cool.

Then yesterday the package arrived with a very nice covering letter, with chocolate and a G66 T-shirt. I was thrilled about that too. You also included the latest software. Hats off to you.

All in all, it’s been a great shopping experience at G66. I was so impressed that I also spoke to our marketing department and our managing director here at Greven Medien GmbH about this positive experience and would like us to take a leaf out of your customer service book.

So, feel praised everyone! Thank you!

With kind regards,
Joachim

EXCELLENT SIMPLY TOP CLASS - IN LOVE WITH THE FX III TURBO!

Hello Jacques,
Just to give you some feedback: I spend hours every day with the FX III Turbo - I'm totally in love with it! The workflow is so logical, and although very complex, absolutely flawless. I have not encountered a single bug or the like. I am glad that I spontaneously decided in favour of the "TURBO" when talking to you! I have never exceeded 65% workload at any time.

So: excellent, simply top class. It is easy to understand why the FX III Turbo is used by top musicians and in studios. I am happy to be able to work with it as a little guitar lover and amateur axe torturer.

I wish you and your family a good time and good health!

Kind regards,
Peter

NOT CUSTOMERS, BUT FANS!

Many thanks also for the sweet surprise, the great T-shirt and the short instructions for beginners... I will probably need them quite a bit at first.... and only call in an absolute emergency.

Great praise for a great service and a very customer-oriented approach.
That's why you don't really have "customers", but fans... Today you got one more!

Many greetings from the Rhineland
Martin

I NEVER THOUGHT I WOULD BE CONVINCED SO QUICKLY!

Hello Jacques,

first of all, many thanks for your nice mail. This transparency in the ordering process and these fine little details, like the chocolate, the T-shirt and the personal envelope are just great! Many thanks for that! I had ordered the FM3 as a B-stock, but it looks like new. :)

I've already been through a few things: HX Stomp, I have a Kemper here, but somehow I always miss something that my amps give me (Friedman and Morgan). With the FM3 it’s different: a much more transparent sound, logically structured despite its complexity and not that difficult to configure. I compared the FM3 Smallbox amp with my real Smallbox 50 earlier and the sound is spot-on. The Kemper couldn't capture this amp, the FM3 does.

I didn't think I'd be won over by this thing so quickly. Finally, proper mobile recording! :)

In any case, thanks for the great service. :)

Best regards from Berlin
Thomas