THE SOUND BLOWS YOU AWAY!

Dear Jacques,
I am still very enthusiastic about the fm3. It's one of those few products where you always find an answer already built in, even if it took you months to formulate the question in the first place.

But apart from the technical fascination, it's simply the sound that blows you away. You're right, this thing is just a little happiness maker.

Many greetings to the north!
Christian

SERVICE IS A BLAST - NEVER EXPERIENCED SUCH GREAT CARE! FM9 IS MEGA!

Dear Jacques,
thank you very much for your info. FM9 mega! Service 1+* and the Merci are already on my hips! :-) Your service is exemplary and absolutely great! I have never experienced such great care as with you. I appreciate it very much. THANK YOU!

I'll probably use the FM9 for the first time on Tin Lizzy this weekend. Marc is lending me his MF10 for testing purposes. Would probably be the ideal setup. If that's the case, I'll certainly be in touch again regarding the Redsound speakers. -As pleased as I am sorry ;-)))))))

Best regards from Turbo Borgstedt / Micha

SERVICE RIGHTLY PRAISED EVERYWHERE

Hello Jacques,
Thank you very much again for the parts you sent - they arrived yesterday, were installed today, and everything is working perfectly again. Your service is really excellent and rightly praised everywhere!

Thank you very much

one more fan :)
Andi

ABSOLUTE BUSINESS AND I AM SO SUPER, SUPER SATISFIED

Hello dear Jacques,

First of all, I would like to get in touch and tell you how great the AxeFX III MK2 is. It's really unbelievable - I use everything from jazz guitars, acoustic guitars, Strat guitars and Gibson guitars to classical guitars and baritones!

It really is the absolute business, and I am so super super satisfied with this device. Especially for online lessons or studio productions like gigs and theatre productions (which I don't have at the moment?) the thing is actually running 10 hours a day for me.

Wow!!!!!?????  I turn it on every day with enthusiasm.

Best regards from Steinmauern
Heiko Gottberg

Gitarrist • Gitarrenlehrer • Komponist • Sounddesign  
www.heikogottberg.de 

WITH YOU ONE FEELS SIMPLY AT HOME - SERVICE A DREAM

Morning Jacques,
Today my big guitarist's delight arrived at my place and what can I say?! You guys are amazing!!!

On top of this magnificent instrument, your service is a dream. Starting with that nice personal email. After the order was placed, the delivery was fast. I had the feeling that you knew beforehand that I was going to order and sent everything on its way ;-).

Everything is perfectly packed. The devices are checked in advance and not just blindly sent to the customer.

That's exactly how I imagine it and that's exactly how you make customers happy :) And for all the sweethearts there is also a little surprise.

It just feels like an adoption by G66 and you have been warmly welcomed. You simply make me feel at home.

Thank you very much and stay as you are ;)

Best regards to the far north :) ..
Michael

SOOOO EXCITED - SOUND BLEW ME AWAY!

Danke Jacques,

I'm soooo excited about the AXE FX III..... especially the sound, which really blew me away - never thought I'd say that about a modelling device :)

I've been putting together a lot of presets with my favourite amps over the last few days, and I'm looking forward to being able to keep my hands on the guitar when I change my scenes and effects....

Best regards from Graz, Martin

I’M 100% CONVINCED ABOUT THE AXE-FX 3 AND DON’T MISS MY MARSHALL IN THE LEAST!

Hello Jacques,

Sorry it’s taken so long to get back to you. Many thanks for the Axe-Fx III.

First off I need to explain: I’ve been playing the guitar for 32 years, so I grew up with tube amps. In December last year my Marshall JVM410HJS gave up the ghost. As getting it repaired is kind of difficult just now, I had to fall back on my FX2, which up to now had just been used in the effects loop of the Marshall. I had never bothered to check out the amps or cabs. Then I started experimenting and what I managed to achieve made me very curious.

Soon I was convinced that I needed an FX3!!! Just unpacking it was a pleasure and I felt like a little kid ? The packet of Merci was a nice surprise! A very high-quality product, lovingly packed!

After a month of exhaustive testing and experimentation I’m 100% convinced about the FX3 and don’t miss my Marshall in the least! I can recommend the FX3 to anyone. I’ve even gone so far as to put my name on the waiting list for an FM3 and I very much hope it will be deliverable soon.

I can’t wait ? Whatever happens, kudos to you all and keep up the good work, also with the tutorials, which I have found very helpful, especially those from Bernd Kiltz and Marco Fanton.

Many thanks and greetings to Flensburg,
Miroslav

EVERY SECOND OF WAITING WAS WORTH IT – IT DOESN’T GET ANY BETTER THAN THIS!

Hello Jacques,
the FM3 arrived yesterday! This thing is the absolute business. Every second of waiting was worth it. Thank you for the excellent and very personal service! It doesn't get any better than this.

Best regards from Hamburg
Jens

AMAZING - NOW I CAN SELL EVERYTHING!

Hello Jacques,

Thanks a lot, tried the FM3, amazing, I’m very happy. Had Boss Gt-1000 and Lexicon PCM81 and many floor pedals before, now I can sell everything😀😀.

Kind regards
Köksal 

I AM OVERWHELMED - FRACTAL AUDIO IS A WHOLE OTHER DIMENSION!

Dear Jacques,

The reason I haven't contacted you yet is that I'm up to my ears in FX III ;-) . Apart from the fact that everything has arrived in one piece and is working, I would like to tell you that I am thrilled ... even more:

I am overwhelmed!   I was already spoiled by the "Helix", but the machines from you/Fractal Audio are a completely different dimension.

First of all, I set up a few things on the "FX III" to suit my needs, adjusted the "FC-12" configuration and then, late yesterday afternoon, I started listening to the presets; I didn't get any further than no. 0030, as there are usually up to eight scenes each, but I am absolutely "blown away"!

And I also enjoyed "shopping" with you. You were very friendly and patient with me ... thank you very much, Jacques!

So, I’ll join the chorus of the many G66/Fractal Audio enthusiasts and remain ...

... with best regards
Peter

IN THE MUSIC BUSINESS FOR OVER 30 YEARS BUT I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS!

I am impressed. I've been in the music business for over 30 years now, and I've NEVER experienced such friendly and competent advice and handling.

Congratulations and thank you that there are people like you who do such a great job!

Greetings Marco

MY GREAT EXPECTATIONS HAVE BEEN GREATLY EXCEEDED !

Hello Jacques,

Thank you very much for the incredibly fast delivery and the cap that came with the T-shirt. It really made me very happy. Please excuse me for not getting back to you until now, but on the day of delivery I found out that I was going to be a father, so a few things just had to take priority at first.

First of all, I have to praise you for the incredible foresight to include a mega pack of Merci (you know how to keep women quiet ;-)).

What can I say. As an owner of Mesa Boogie, Engl and Marshall amps, all the good "modellers" of the time, Avid-Eleven Rack, Kemper and various plug-ins, I have to admit that my expectations for the AXE-FX were great, but they were vastly exceeded. I'm actually considering selling my dearly beloved Triaxis 2:90 combo from MesaBoogie and all the other stuff along with it.

The level of detail, the response, it’s as if I were playing the real amp. For me, the Triaxis has always been the holy grail as far as my tone is concerned. Over 20 years in use and it has never let me down. The AXE alone comes close to 100%. It’s only the modes of the 2:90 power amplifier that I couldn’t feel yet (Deep/Modern/half Drive) but with some time I am sure I’ll get to the same result. The possibilities in the AXE are probably given.

I won't even begin to talk about the other possibilities. It's almost unbelievable if you haven't experienced it and I'm really very fussy about sound and feel. No other modeller has ever given me this feeling.

I've been at FOH for over 20 years for many acts from small to large and have been running a small studio for over 10 years. More for nostalgic and non-profit intentions. The bands that record with me are more from the up-and-coming scene and I try to support them as much as I can and give something back to the scene here.

I bought the AXE mainly for my private pleasure, but it will make my work with the bands much easier. Anyone who has miked real boxes knows what I mean :-)

All in all, and in conclusion, many, many thanks again for the great package you have put together. Keep up the good work, that's exactly what good customer service is all about. The information that it is being checked, packed and shipped, and all that with a personal address, makes you feel a bit more important and not like just another customer.

Continued success and stay with us for a long time.

Best regards from Spessart to Flensburg, where the driving licences live ;-)
Udo

BEST ORDER CONFIRMATION EVER RECEIVED!

Dear Jacques…

Congratulations on the best order confirmation I have ever received! Proof that passion for the product is the best marketing manager.

Beste regards
Martin

AT THE END OF DAY I WAS BLOWN AWAY! 

Dear Jacques!
My package arrived today at the end of the day and I was blown away!

Not only for the amazing piece of gear but also for all the care that you guys put on the order: cool guides, nice "thank you" letter, the t-shirt and if all of this was not nice enough, I got a box of chocolates!!!

You made my day. Now I'm "playing" with my unit trying to unveil all the secrets behind it....

Thank you very much from a happy customer.
Cheers /Flavio

IMPRESSED HOW MUCH MORE ACCESSIBLE THE AXE-FX III IS WITH THE FC-12

Hi Sussi and team,
FC-12 arrived safely today, perfect. Really impressed with it and how much more accessible the axe-fx iii is with this controller. Brilliant.

Thanks again / Dan

A SPECIAL FEELING WITH G66!

Hello Jacques
I have to give you a huge compliment. I have already had a few questions about the FM3 and I have to mention that you always answer in a very short time: especially currently from Knut.

G66, simply a special feeling and a company that feels responsibility towards its customers!

Many thanks
Dominic

FM9 TURBO - A MASTERPIECE !

Ahoj Jacques;

Thank you very much for the package! I am overwhelmed by your service and the mobile possibilities of the FM9 Turbo. A masterpiece. 

Best regards, Carlos

AXE-FX IS SUCH A GOOD MACHINE – BETTER THAN ANYTHING ELSE !!!!!

Hello Knut,
thank you very much for your effort! It worked. The Axe Fx III is such a good machine – BETTER THAN ANYTHING ELSE !!!!!

All the best, Jakub!

I’LL BE STUCK IN FRONT OF THIS DAY AND NIGHT !

Hi Jacques,

Wow, thanks for everything. As @metalbobby on Instagram I’ve played just a single preset and I’m in love already… man you guys are so great… this thing is amazing.

I’ll be stuck in front of this day and night.

Thanks for the quick delivery of the Axe-Fx III Mk2 and the firmware and so on.

All the best,
Robin

40 YEARS OF MUSIC - NEVER GOT SUCH GOOD SERVICE BEFORE!

Hello Jacques,

I wanted to tell you that I found the entire conversation with you in connection with the AXE FX III MK 2 not only very pleasant and refreshing, but also personal and binding. It's impressive that you take the time to get to know your customers’ backgrounds. I hope you also had some fun in the process. The absolute highlight, however, was that when I unpacked the device I thought, hey, you’ve even included the USB cable (which is not the case with all dealers / products) and oh, what's that big fat red instruction manual in the box? ;-)

I've been making music for 40 years and I've certainly invested one or two large sums in equipment, but I've never received this "service". Crazy! MERCI!

Gladly again! Best regards
Uwe 

www.reverbnation.com/uweminge

MY GUITARS NOW SOUND BETTER AND THAT INSPIRES ME TO PLAY MORE AND BETTER

Dear Sussi,

Just want to thank you! Your handling of my purchase of the FM3 has been a pleasure. It took some time for you to get the units to stock but that's not your fault. When they were delayed a couple of days you let me know by email. I appreciate that. When you got the units you sent me the paying details and 4 days after my payment I had the unit delivered. One or two of these days must have been bank business, so very fast delivery. 

The FM3 itself is a fantastic piece of gear. Sounds much better than the previous modelers I have tried. (Headrush, Line6 Helix LT and Ampero One). The factory sounds in the FM3 are 90% nice sounding to me, whereas on all the other units it was the other way around, 90% crap!

One more thing: my FM3 came with the latest 4.0 Cygnus firmware that was just recently released. That was really impressive customer support! 

I could go on with how my guitars now sound better than I thought was possible and how that inspires me to play more and better, but I'm sure you have heard that before. ??????

Have nice midsummer weekend
Mikael  

NOT CUSTOMERS, BUT FANS!

Many thanks also for the sweet surprise, the great T-shirt and the short instructions for beginners... I will probably need them quite a bit at first.... and only call in an absolute emergency.

Great praise for a great service and a very customer-oriented approach.
That's why you don't really have "customers", but fans... Today you got one more!

Many greetings from the Rhineland
Martin

THE FM3 IS SURELY IN A DIFFERENT LEAGUE AT THE MOMENT!

Dear Jacques!

The "Guitarist’s Delight FM3" arrived here safe and sound today and I would like to thank you most sincerely for the nice little attention to detail – in the form of a box of MERCI. Not everyone does this, but it's a lot of fun to deal with people who are so cool! Thanks again for this attention!

About the equipment – what can I say? - I have had many things. From Line 6 Series to Eleven to Headrush Gigboard and Kemper. The FM3 is surely in a different league at the moment (although I also really appreciate the sounds of the Kemper, but that's a different method) and I can't get a big, stupid grin off my face ;)

Now I think I'll save up a bit, because there's still room in my studio desk for one or the other 19" built-in unit - so why not the big brother of the FM3?

Thanks again and best regards from Prellenkirchen, in the far east of Austria.
Thomas

PURE ENTHUSIASM / THE BEST DECISION EVER !

Dear Jacques
We had a small rehearsal concert at the weekend. A total of 6 bands played. My sound was praised to the skies from all sides. So glad! I am really extremely happy with the FM9. It was the best decision ever! Really a super product that you are selling

Very best regards / Thomas 

JUST WOW!

Hi Jacques,

I have been the proud owner of the Axe FX III for a little over 3 weeks now and I am simply overwhelmed. The thing is better, sharper, more detailed, clearer, more qualitative, more impressive... than I could ever have imagined. Simply WOW! Thank you very much for the easy purchasing process and the goodies!

All the best to you and the team and stay healthy!
Dimitri

THE ELIS.8 HAS ENHANCED MY FM9 SIGNIFICANTLY - SOUNDS HUGE !

Hello Jaques,
I didn't want to miss giving you some short feedback:

The speakers and pedal arrived here safe and sound a few days ago.  I like the boxes very much and they enhance my FM9 considerably - a very good and inspiring sound.  And indeed, the two small boxes sound at least as big as my Deluxe Reverb and, thanks to the FM9, also very authentic.

Many thanks for the excellent service!

Best regards,
Wolfgang

EXTREMELY SATISFIED WITH THE FM9 – THE HAMMER – BEST SOUND IN THE REHEARSAL ROOM !

Yes, I am totally thrilled... I've actually always been on the road with analogue. I don't notice any difference anymore. My band colleague Jörg B. also ordered an FM 3/FC6 set last week after hearing it. I'm extremely satisfied and thrilled with the FM 9... it's awesome... We had the best sound in a long time in the rehearsal room last night...

LG/Jörg

I CRIED WITH JOY WHEN I TRIED IT OUT!

Hello Jacques , 
It's true, Simmozheim has gone Turbo!

Thank you very much, I cried like a baby with joy when I tried out the Axe-Fx III Turbo!
I have now ordered the FC-12 online together with Humbuster cables. I hope you can send it to me as soon as possible!

Greetings from Simmozheim, Adrian

BEST HANDLING WORLDWIDE!

Hi Jaques
FC-6 arrived, installed ... works! Once again, a thousand THANKS for the absolute best handling worldwide.
There is no other company where I prefer to buy.

Kind regards Nicolai

YOU HAVE BY FAR THE BEST SERVICE OF ALL! 

Heyho
Great ! Exchange FM3 has arrived ! Many thanks :-)

You have by far the best service of all! In all seriousness!!
best regards Mathias