"TRUE HAPPINES FOR GUITARISTS" REALLY WASN'T AN EXAGGERATION!!

Hello Jacques,

Once again: congratulations on your sales approach! It really is fun to receive such a parcel with an envelope with your handwritten name on it. And then the enthusiastic letter. The quick start instructions deserve a special mention - meanwhile many have recognised the necessity for that kind of thing (with cheet sheets etc), but no-one before you has hit the nail on the head with important things being explained in a simple (but not too simple) way and without getting lost in too much detail. And the occasional reminders (look for a nice preset and play some guitar…) are the icing on the cake.

By the way, I have no idea how long I spent playing when I plugged the AXE-FX in for the first time, but it was a long time. Much longer than I actually had time for…. :-)

I'd like to take this opportunity to request a possible future update: given the huge amount of incredible and surprising presets, it would be very useful to be able to give a "like" at the touch of a button. Especially when zapping through the presets looking for a particular sound, you often stumble across something that you would like to use later, but generally have a guitar in your hands and not a pencil….!

Yes, there are favourites banks for this, but it would be good to be able to have the favourites in a big pool before sorting through them more carefully. Of course, it might well be that this function already exists and I'll discover it when I study the manual more closely…

Anyway, I have come to the conclusion that I can now part with my remaining digital and synth stompboxes, as the AXE really has everything in it. (Only the Gamechangeraudio devices will have to stay - they simply look too good and I think the PLUS functionality is already in the AXE…..?)

Unfortunately, the AXEFX will soon be disappearing into the rack at the rehearsal room and I won't be able to spend every evening exploring its possibilities on the sofa!

So, once again many thanks for the quick delivery, etc.

True happines for guitarists really wasn't an exaggeration!

Regards,
Marten

SOOOO EXCITED - SOUND BLEW ME AWAY!

Danke Jacques,

I'm soooo excited about the AXE FX III..... especially the sound, which really blew me away - never thought I'd say that about a modelling device :)

I've been putting together a lot of presets with my favourite amps over the last few days, and I'm looking forward to being able to keep my hands on the guitar when I change my scenes and effects....

Best regards from Graz, Martin

NEVER THOUGHT IT COULD BE SO  U N B E L I E V A B L E !

Hello Jacques,
To be honest, I would not have thought that this thing could be so UNBELIEVABLE...

I read a lot and informed myself on the net and then I came across Marco Fanton. His preset "Sky" was the deciding factor for me.

Well, it sounds awesome and is a lot of fun.

Have a nice week and see you then
Norbert

I CRIED WITH JOY WHEN I TRIED IT OUT!

Hello Jacques , 
It's true, Simmozheim has gone Turbo!

Thank you very much, I cried like a baby with joy when I tried out the Axe-Fx III Turbo!
I have now ordered the FC-12 online together with Humbuster cables. I hope you can send it to me as soon as possible!

Greetings from Simmozheim, Adrian

THE BEST DECISION OF MY LIFE AS A MUSICIAN ! 

Hello Jacques,
That was the best decision of my life as a musician to switch to AXE FX III, FC6 & 12 and now 3 EV's - this system is simply great, it's a lot of fun and I'm looking forward to putting it all together with the ELIS - because then I'll be complete.... ?

Kind Regards
Richard

WITH YOU ONE FEELS SIMPLY AT HOME - SERVICE A DREAM

Morning Jacques,
Today my big guitarist's delight arrived at my place and what can I say?! You guys are amazing!!!

On top of this magnificent instrument, your service is a dream. Starting with that nice personal email. After the order was placed, the delivery was fast. I had the feeling that you knew beforehand that I was going to order and sent everything on its way ;-).

Everything is perfectly packed. The devices are checked in advance and not just blindly sent to the customer.

That's exactly how I imagine it and that's exactly how you make customers happy :) And for all the sweethearts there is also a little surprise.

It just feels like an adoption by G66 and you have been warmly welcomed. You simply make me feel at home.

Thank you very much and stay as you are ;)

Best regards to the far north :) ..
Michael

NOT BEEN THIS EXITED SINCE GETTING MY AXE-FX II 

Hi  Hope your both well. New FM 9 arrived yesterday and it is working perfectly.It is an amazing piece of gear. Not been this exited since getting my Axe Fx ll.

Thanks for your support.
Best regards  / John

THE BEST DEVICE ON THE MARKET!

Dear Jacques
Congratulations, you currently have the best device on the market.

Best regards from Kilchberg,
Michael

AXE-FX IS SUCH A GOOD MACHINE – BETTER THAN ANYTHING ELSE !!!!!

Hello Knut,
thank you very much for your effort! It worked. The Axe Fx III is such a good machine – BETTER THAN ANYTHING ELSE !!!!!

All the best, Jakub!

I’LL BE STUCK IN FRONT OF THIS DAY AND NIGHT !

Hi Jacques,

Wow, thanks for everything. As @metalbobby on Instagram I’ve played just a single preset and I’m in love already… man you guys are so great… this thing is amazing.

I’ll be stuck in front of this day and night.

Thanks for the quick delivery of the Axe-Fx III Mk2 and the firmware and so on.

All the best,
Robin

YESTERDAY I BEGAN TAKING APART MY PEDAL BOARD!

Hi,

I spent a long time convincing myself - over the last 15-20 years I've collected a large number of amps and pedals…even dealt in them (www.hiddennotes.de) and after a couple of days with the FM3, yesterday I began taking apart my pedal board…what I want to say is, what a fantastic product!

I'm totally addicted and asking myself why I didn't try it ages ago…but better late than never, right?

All the best and catch you soon;)
dominiqu

WOW.... NEVER HAD SUCH A GOOD SOUND! I AM A HAPPY GUITARIST!

Hi Jacques, I've had the FM9 since yesterday and just wanted to say a huge thank you! My wife Marion bought it from you as a surprise for me....and it was a real success. Great service and insane quality. I'm a happy guitarist. Wow....Have never had such a good sound.

Best regards / Timo

BY THE WAY, THE ELIS.8 ARE A REAL HIT!

Hello Jacques,
Thank you very much for your information and once again a big thank you for being so accommodating. Your customer orientation is simply exemplary! By the way, the Elis.8 are a real hit and perfect for my plans.

Many greetings from the south, have a good time and see you next time,
Otto

FANTASTIC - MEGA BIG GRIN – BLOODY FINGERS !

Moin Jaques,
You are really cool!!! Thanks a lot for the chocolate and the fast shipping!!! Because of the Xmas business, I didn't expect to receive the device until the next few days. And the first impression is: fantastic!!! Yesterday I played my fingers bloody while listening to the presets and I have a MEGA big grin on my face!

All the best and best wishes from the coast to the coast!
Jörg

BEST ORDER CONFIRMATION EVER RECEIVED!

Dear Jacques…

Congratulations on the best order confirmation I have ever received! Proof that passion for the product is the best marketing manager.

Beste regards
Martin

MAINTAINING SPECIAL CUSTOMER PROXIMITY !

Hi Jacques,
It's always a pleasure to hear/read from you. You have obviously been able to maintain this special customer proximity, which is great! The great device arrived quickly and has finally been in operation since this evening... :-)

Many thanks and best regards.
Christian

AT THE END OF DAY I WAS BLOWN AWAY! 

Dear Jacques!
My package arrived today at the end of the day and I was blown away!

Not only for the amazing piece of gear but also for all the care that you guys put on the order: cool guides, nice "thank you" letter, the t-shirt and if all of this was not nice enough, I got a box of chocolates!!!

You made my day. Now I'm "playing" with my unit trying to unveil all the secrets behind it....

Thank you very much from a happy customer.
Cheers /Flavio

AMAZING - NOW I CAN SELL EVERYTHING!

Hello Jacques,

Thanks a lot, tried the FM3, amazing, I’m very happy. Had Boss Gt-1000 and Lexicon PCM81 and many floor pedals before, now I can sell everything😀😀.

Kind regards
Köksal 

I AM OVERWHELMED - FRACTAL AUDIO IS A WHOLE OTHER DIMENSION!

Dear Jacques,

The reason I haven't contacted you yet is that I'm up to my ears in FX III ;-) . Apart from the fact that everything has arrived in one piece and is working, I would like to tell you that I am thrilled ... even more:

I am overwhelmed!   I was already spoiled by the "Helix", but the machines from you/Fractal Audio are a completely different dimension.

First of all, I set up a few things on the "FX III" to suit my needs, adjusted the "FC-12" configuration and then, late yesterday afternoon, I started listening to the presets; I didn't get any further than no. 0030, as there are usually up to eight scenes each, but I am absolutely "blown away"!

And I also enjoyed "shopping" with you. You were very friendly and patient with me ... thank you very much, Jacques!

So, I’ll join the chorus of the many G66/Fractal Audio enthusiasts and remain ...

... with best regards
Peter

FRACTAL AUDIO IS  T - H - E  SOUND!

Dear Jacques,

How nice it is to receive an email directly from the owner and thank you also for your personalised letter. Just wanted to give a quick update as your customer service is so great. FM3 arrived yesterday. I am honestly speechless. I am never stepping back to other gear and will now start selling my floor effects collection. The Fractal sound is T-H-E sound.

Thanks for everything,
Frank

I AM ABSOLUTELY THRILLED! 

Hi Jacques!
Many thanks for the record-breaking speed with which you sent me the FM3.

I am absolutely thrilled! Many thanks also for the tasty addition! Of course, I immediately started to explore the FM3. I think my family will have to do without my presence for a while;). I have printed out the excellent user manual and will work through it bit by bit. The tutorials on your site are also very helpful, especially those by Bernd Kiltz.  It's fun to get to know the device with its many sounds and possibilities. I will soon be able to do without my tube amps and stomp boxes once I have mastered the FM3 and configured it for my needs.

Best regards to Flensburg
Günter

YOU HAVE BY FAR THE BEST SERVICE OF ALL! 

Heyho
Great ! Exchange FM3 has arrived ! Many thanks :-)

You have by far the best service of all! In all seriousness!!
best regards Mathias

EXCELLENT SIMPLY TOP CLASS - IN LOVE WITH THE FX III TURBO!

Hello Jacques,
Just to give you some feedback: I spend hours every day with the FX III Turbo - I'm totally in love with it! The workflow is so logical, and although very complex, absolutely flawless. I have not encountered a single bug or the like. I am glad that I spontaneously decided in favour of the "TURBO" when talking to you! I have never exceeded 65% workload at any time.

So: excellent, simply top class. It is easy to understand why the FX III Turbo is used by top musicians and in studios. I am happy to be able to work with it as a little guitar lover and amateur axe torturer.

I wish you and your family a good time and good health!

Kind regards,
Peter

WE CAN TAKE A LEAF OUT OF YOUR BOOK WHEN IT COMES TO CUSTOMER SERVICE

Hello G66 Team,

Yesterday my FM3 arrived safely packed. On top of all the joy that I finally had the device in my hands, I would also like to say how pleased I was with the whole process.

As the sales manager of a large agency, I can judge that kind of thing very well. Beginning with the personally addressed e-mails and the positive statements about the FM3, from the word go it all feels very special. Furthermore, everything was delivered as promised and you can really rely on everything working out, while always being aware of all the order steps. Cool.

Then yesterday the package arrived with a very nice covering letter, with chocolate and a G66 T-shirt. I was thrilled about that too. You also included the latest software. Hats off to you.

All in all, it’s been a great shopping experience at G66. I was so impressed that I also spoke to our marketing department and our managing director here at Greven Medien GmbH about this positive experience and would like us to take a leaf out of your customer service book.

So, feel praised everyone! Thank you!

With kind regards,
Joachim

FM9 TURBO - A MASTERPIECE !

Ahoj Jacques;

Thank you very much for the package! I am overwhelmed by your service and the mobile possibilities of the FM9 Turbo. A masterpiece. 

Best regards, Carlos

TOP SUPPORT OVER ALL THE YEARS

Hello Jacques,
Thank you very much for the great support over the years.
Regards, Anselm

SERVICE RIGHTLY PRAISED EVERYWHERE

Hello Jacques,
Thank you very much again for the parts you sent - they arrived yesterday, were installed today, and everything is working perfectly again. Your service is really excellent and rightly praised everywhere!

Thank you very much

one more fan :)
Andi

THIS THING IS JUST SOMETHING ELSE ENTIRELY! 

My God, what a fantastic thing this is! And what fun it's been quickly playing through it!! The audio interface is great and the presets are just fun! The Kemper is not bad, but this thing is just something else entirely! Jacques, thank you very much!

Thanks for the chocolate, my wife will enjoy it!!

All the best and stay healthy!
Philipp

NOW I KNOW, IT CAN GET EVEN BETTER !

Hello Jacques;

the FM3 arrived safe and sound yesterday and I was able to test it right away in the band rehearsal. What can I say...I was sure of my Helix...now I know that it can get even better ;-)

Big praise for your sales work! The fast shipping, the personal letter, and on top of that a box of chocolates...it doesn't get any better than that! Keep it up, keep it all the same!
Regards, Alex

EVERY SECOND OF WAITING WAS WORTH IT – IT DOESN’T GET ANY BETTER THAN THIS!

Hello Jacques,
the FM3 arrived yesterday! This thing is the absolute business. Every second of waiting was worth it. Thank you for the excellent and very personal service! It doesn't get any better than this.

Best regards from Hamburg
Jens