BY THE WAY, THE ELIS.8 ARE A REAL HIT!
Thank you very much for your information and once again a big thank you for being so accommodating. Your customer orientation is simply exemplary! By the way, the Elis.8 are a real hit and perfect for my plans.
Many greetings from the south, have a good time and see you next time,
YOU HAVE BY FAR THE BEST SERVICE OF ALL!
Great ! Exchange FM3 has arrived ! Many thanks :-)
You have by far the best service of all! In all seriousness!!
best regards Mathias
THE FM3 IS THE BUSINESS – THE ÜBER-BUSINESS !
Hey Knut, thank you very much.
Have I ever mentioned how ingenious I find the FM3, no.
The FM3 is the business, or rather the über-business.
Best regards Marco
THIS THING IS JUST SOMETHING ELSE ENTIRELY!
My God, what a fantastic thing this is! And what fun it's been quickly playing through it!! The audio interface is great and the presets are just fun! The Kemper is not bad, but this thing is just something else entirely! Jacques, thank you very much!
Thanks for the chocolate, my wife will enjoy it!!
All the best and stay healthy!
THE BEST DEVICE ON THE MARKET!
Congratulations, you currently have the best device on the market.
Best regards from Kilchberg,
I have been the proud owner of the Axe FX III for a little over 3 weeks now and I am simply overwhelmed. The thing is better, sharper, more detailed, clearer, more qualitative, more impressive... than I could ever have imagined. Simply WOW! Thank you very much for the easy purchasing process and the goodies!
All the best to you and the team and stay healthy!
KINDNESS AND PROFESSIONALISM ...
Thanks for your kindness and your professional, was a pleasure to deal with you. I will recommend this service to all my musician friends that intend to buy fractal products.
SERVICE IS A BLAST - NEVER EXPERIENCED SUCH GREAT CARE! FM9 IS MEGA!
thank you very much for your info. FM9 mega! Service 1+* and the Merci are already on my hips! :-) Your service is exemplary and absolutely great! I have never experienced such great care as with you. I appreciate it very much. THANK YOU!
I'll probably use the FM9 for the first time on Tin Lizzy this weekend. Marc is lending me his MF10 for testing purposes. Would probably be the ideal setup. If that's the case, I'll certainly be in touch again regarding the Redsound speakers. -As pleased as I am sorry ;-)))))))
Best regards from Turbo Borgstedt / Micha
BEST HANDLING WORLDWIDE!
FC-6 arrived, installed ... works! Once again, a thousand THANKS for the absolute best handling worldwide.
There is no other company where I prefer to buy.
Kind regards Nicolai
I NEVER THOUGHT I WOULD BE CONVINCED SO QUICKLY!
first of all, many thanks for your nice mail. This transparency in the ordering process and these fine little details, like the chocolate, the T-shirt and the personal envelope are just great! Many thanks for that! I had ordered the FM3 as a B-stock, but it looks like new. :)
I've already been through a few things: HX Stomp, I have a Kemper here, but somehow I always miss something that my amps give me (Friedman and Morgan). With the FM3 it’s different: a much more transparent sound, logically structured despite its complexity and not that difficult to configure. I compared the FM3 Smallbox amp with my real Smallbox 50 earlier and the sound is spot-on. The Kemper couldn't capture this amp, the FM3 does.
I didn't think I'd be won over by this thing so quickly. Finally, proper mobile recording! :)
In any case, thanks for the great service. :)
Best regards from Berlin
NOT CUSTOMERS, BUT FANS!
Many thanks also for the sweet surprise, the great T-shirt and the short instructions for beginners... I will probably need them quite a bit at first.... and only call in an absolute emergency.
Great praise for a great service and a very customer-oriented approach.
That's why you don't really have "customers", but fans... Today you got one more!
Many greetings from the Rhineland
THE ELIS.8 HAS ENHANCED MY FM9 SIGNIFICANTLY - SOUNDS HUGE !
I didn't want to miss giving you some short feedback:
The speakers and pedal arrived here safe and sound a few days ago. I like the boxes very much and they enhance my FM9 considerably - a very good and inspiring sound. And indeed, the two small boxes sound at least as big as my Deluxe Reverb and, thanks to the FM9, also very authentic.
Many thanks for the excellent service!
40 YEARS OF MUSIC - NEVER GOT SUCH GOOD SERVICE BEFORE!
I wanted to tell you that I found the entire conversation with you in connection with the AXE FX III MK 2 not only very pleasant and refreshing, but also personal and binding. It's impressive that you take the time to get to know your customers’ backgrounds. I hope you also had some fun in the process. The absolute highlight, however, was that when I unpacked the device I thought, hey, you’ve even included the USB cable (which is not the case with all dealers / products) and oh, what's that big fat red instruction manual in the box? ;-)
I've been making music for 40 years and I've certainly invested one or two large sums in equipment, but I've never received this "service". Crazy! MERCI!
Gladly again! Best regards
AMAZING SUPPORT FOR AN AMAZING DEVICE !
Thank you very much again, amazing support for an amazing device. I am so thrilled.
Greetings and keep up the good work!
IMPRESSED HOW MUCH MORE ACCESSIBLE THE AXE-FX III IS WITH THE FC-12
Hi Sussi and team,
FC-12 arrived safely today, perfect. Really impressed with it and how much more accessible the axe-fx iii is with this controller. Brilliant.
Thanks again / Dan
I ADMIRE YOUR CONCEPT - KEEP IT UP!
I am happy and surprised at the same time about your personal answer.
I admire your concept of bringing high-quality products directly to the customer - professionally and very personally. And I admire that you have very successfully managed to win over the customers themselves as brand ambassadors.
Some of my (advertising) clients follow the same concept - also with success!
Keep up the good work!
Best regards from Bad Waldsee
ELIS.8 - WHAT AN AWESOME SOUND!
Good evening Jacques,
I have only now found the time to test the Elis 8 speakers...
What can I say...? What an amazing sound... super differentiated, room-filling, powerful...
I am really thrilled and very grateful!!!
I won't give these two away anymore!!!
YESTERDAY I BEGAN TAKING APART MY PEDAL BOARD!
I spent a long time convincing myself - over the last 15-20 years I've collected a large number of amps and pedals…even dealt in them (www.hiddennotes.de) and after a couple of days with the FM3, yesterday I began taking apart my pedal board…what I want to say is, what a fantastic product!
I'm totally addicted and asking myself why I didn't try it ages ago…but better late than never, right?
All the best and catch you soon;)
ABSOLUTE BUSINESS AND I AM SO SUPER, SUPER SATISFIED
Hello dear Jacques,
First of all, I would like to get in touch and tell you how great the AxeFX III MK2 is. It's really unbelievable - I use everything from jazz guitars, acoustic guitars, Strat guitars and Gibson guitars to classical guitars and baritones!
It really is the absolute business, and I am so super super satisfied with this device. Especially for online lessons or studio productions like gigs and theatre productions (which I don't have at the moment?) the thing is actually running 10 hours a day for me.
Wow!!!!!????? I turn it on every day with enthusiasm.
Best regards from Steinmauern
Gitarrist • Gitarrenlehrer • Komponist • Sounddesign
WE CAN TAKE A LEAF OUT OF YOUR BOOK WHEN IT COMES TO CUSTOMER SERVICE
Hello G66 Team,
Yesterday my FM3 arrived safely packed. On top of all the joy that I finally had the device in my hands, I would also like to say how pleased I was with the whole process.
As the sales manager of a large agency, I can judge that kind of thing very well. Beginning with the personally addressed e-mails and the positive statements about the FM3, from the word go it all feels very special. Furthermore, everything was delivered as promised and you can really rely on everything working out, while always being aware of all the order steps. Cool.
Then yesterday the package arrived with a very nice covering letter, with chocolate and a G66 T-shirt. I was thrilled about that too. You also included the latest software. Hats off to you.
All in all, it’s been a great shopping experience at G66. I was so impressed that I also spoke to our marketing department and our managing director here at Greven Medien GmbH about this positive experience and would like us to take a leaf out of your customer service book.
So, feel praised everyone! Thank you!
With kind regards,
AMAZING - NOW I CAN SELL EVERYTHING!
Thanks a lot, tried the FM3, amazing, I’m very happy. Had Boss Gt-1000 and Lexicon PCM81 and many floor pedals before, now I can sell everything😀😀.
FANTASTIC - MEGA BIG GRIN – BLOODY FINGERS !
You are really cool!!! Thanks a lot for the chocolate and the fast shipping!!! Because of the Xmas business, I didn't expect to receive the device until the next few days. And the first impression is: fantastic!!! Yesterday I played my fingers bloody while listening to the presets and I have a MEGA big grin on my face!
All the best and best wishes from the coast to the coast!
A SPECIAL FEELING WITH G66!
I have to give you a huge compliment. I have already had a few questions about the FM3 and I have to mention that you always answer in a very short time: especially currently from Knut.
G66, simply a special feeling and a company that feels responsibility towards its customers!
MY GUITARS NOW SOUND BETTER AND THAT INSPIRES ME TO PLAY MORE AND BETTER
Just want to thank you! Your handling of my purchase of the FM3 has been a pleasure. It took some time for you to get the units to stock but that's not your fault. When they were delayed a couple of days you let me know by email. I appreciate that. When you got the units you sent me the paying details and 4 days after my payment I had the unit delivered. One or two of these days must have been bank business, so very fast delivery.
The FM3 itself is a fantastic piece of gear. Sounds much better than the previous modelers I have tried. (Headrush, Line6 Helix LT and Ampero One). The factory sounds in the FM3 are 90% nice sounding to me, whereas on all the other units it was the other way around, 90% crap!
One more thing: my FM3 came with the latest 4.0 Cygnus firmware that was just recently released. That was really impressive customer support!
I could go on with how my guitars now sound better than I thought was possible and how that inspires me to play more and better, but I'm sure you have heard that before. ??????
Have nice midsummer weekend
I AM ABSOLUTELY THRILLED!
Many thanks for the record-breaking speed with which you sent me the FM3.
I am absolutely thrilled! Many thanks also for the tasty addition! Of course, I immediately started to explore the FM3. I think my family will have to do without my presence for a while;). I have printed out the excellent user manual and will work through it bit by bit. The tutorials on your site are also very helpful, especially those by Bernd Kiltz. It's fun to get to know the device with its many sounds and possibilities. I will soon be able to do without my tube amps and stomp boxes once I have mastered the FM3 and configured it for my needs.
Best regards to Flensburg
GUITARIST’S DELIGHT...A TOTAL UNDERSTATEMENTG.
I didn't want to bother you again, since you probably get 1,000 e-mails. But just one more time: I was already totally thrilled with my Axe-Fx II Mark II, but this is simply UNBELIEVABLE. I have no words for this: guitarist's delight... a total understatement.
Thanks so much for listening!
I’LL BE STUCK IN FRONT OF THIS DAY AND NIGHT !
Wow, thanks for everything. As @metalbobby on Instagram I’ve played just a single preset and I’m in love already… man you guys are so great… this thing is amazing.
I’ll be stuck in front of this day and night.
Thanks for the quick delivery of the Axe-Fx III Mk2 and the firmware and so on.
All the best,
THAT'S WHEN YOU KNOW WHY YOU STAY LOYAL TO G66
Hi Jacques – I would like to thank you again.
On the one hand for the fast delivery, on the other hand for the accommodating and speedy repair of my AX8 – that's when you know why you remain loyal to G66!
Best regards, Haiko
EVERY SECOND OF WAITING WAS WORTH IT – IT DOESN’T GET ANY BETTER THAN THIS!
the FM3 arrived yesterday! This thing is the absolute business. Every second of waiting was worth it. Thank you for the excellent and very personal service! It doesn't get any better than this.
Best regards from Hamburg
MY GREAT EXPECTATIONS HAVE BEEN GREATLY EXCEEDED !
Thank you very much for the incredibly fast delivery and the cap that came with the T-shirt. It really made me very happy. Please excuse me for not getting back to you until now, but on the day of delivery I found out that I was going to be a father, so a few things just had to take priority at first.
First of all, I have to praise you for the incredible foresight to include a mega pack of Merci (you know how to keep women quiet ;-)).
What can I say. As an owner of Mesa Boogie, Engl and Marshall amps, all the good "modellers" of the time, Avid-Eleven Rack, Kemper and various plug-ins, I have to admit that my expectations for the AXE-FX were great, but they were vastly exceeded. I'm actually considering selling my dearly beloved Triaxis 2:90 combo from MesaBoogie and all the other stuff along with it.
The level of detail, the response, it’s as if I were playing the real amp. For me, the Triaxis has always been the holy grail as far as my tone is concerned. Over 20 years in use and it has never let me down. The AXE alone comes close to 100%. It’s only the modes of the 2:90 power amplifier that I couldn’t feel yet (Deep/Modern/half Drive) but with some time I am sure I’ll get to the same result. The possibilities in the AXE are probably given.
I won't even begin to talk about the other possibilities. It's almost unbelievable if you haven't experienced it and I'm really very fussy about sound and feel. No other modeller has ever given me this feeling.
I've been at FOH for over 20 years for many acts from small to large and have been running a small studio for over 10 years. More for nostalgic and non-profit intentions. The bands that record with me are more from the up-and-coming scene and I try to support them as much as I can and give something back to the scene here.
I bought the AXE mainly for my private pleasure, but it will make my work with the bands much easier. Anyone who has miked real boxes knows what I mean :-)
All in all, and in conclusion, many, many thanks again for the great package you have put together. Keep up the good work, that's exactly what good customer service is all about. The information that it is being checked, packed and shipped, and all that with a personal address, makes you feel a bit more important and not like just another customer.
Continued success and stay with us for a long time.
Best regards from Spessart to Flensburg, where the driving licences live ;-)