I’LL BE STUCK IN FRONT OF THIS DAY AND NIGHT !
Hi Jacques,
Wow, thanks for everything. As @metalbobby on Instagram I’ve played just a single preset and I’m in love already… man you guys are so great… this thing is amazing.
I’ll be stuck in front of this day and night.
Thanks for the quick delivery of the Axe-Fx III Mk2 and the firmware and so on.
All the best,
Robin
THANKS TO FRACTAL AUDIO MY SEARCH FOR THE HOLY GRAIL OF GUITAR SOUND HAS COME TO AN END!
Good evening Jacques
If you really remember me and this is not just a copy-paste answer, I am very happy about that :-) To this day, I am always amazed by the great sound and the excellent effects of the Axe-Fx II. I don't think there is anything comparable anywhere in the world. Thanks to Fractal Audio, my search for the Holy Grail of guitar sound had come to an end.
Now I'm all tingly and can hardly wait to unpack the new FM3 and fire it up.
Hope to see you again sometime
Beat
THAT'S WHEN YOU KNOW WHY YOU STAY LOYAL TO G66
Hi Jacques – I would like to thank you again.
On the one hand for the fast delivery, on the other hand for the accommodating and speedy repair of my AX8 – that's when you know why you remain loyal to G66!
Best regards, Haiko
FRACTAL IS ABSOLUTELY THE BEST!
Hello,
FM3 has arrived. What can I say… really great device! Sounds absolutely mega.
I've tried them all, Kemper (it's great too), Helix, Strymon, Simplifier, but Fractal is absolutely the best!
Rock on!
Cheers, Oliver
I ADMIRE YOUR CONCEPT - KEEP IT UP!
Dear Jacques,
I am happy and surprised at the same time about your personal answer.
I admire your concept of bringing high-quality products directly to the customer - professionally and very personally. And I admire that you have very successfully managed to win over the customers themselves as brand ambassadors.
Some of my (advertising) clients follow the same concept - also with success!
Keep up the good work!
Best regards from Bad Waldsee
Jo
WITH YOU ONE FEELS SIMPLY AT HOME - SERVICE A DREAM
Morning Jacques,
Today my big guitarist's delight arrived at my place and what can I say?! You guys are amazing!!!
On top of this magnificent instrument, your service is a dream. Starting with that nice personal email. After the order was placed, the delivery was fast. I had the feeling that you knew beforehand that I was going to order and sent everything on its way ;-).
Everything is perfectly packed. The devices are checked in advance and not just blindly sent to the customer.
That's exactly how I imagine it and that's exactly how you make customers happy :) And for all the sweethearts there is also a little surprise.
It just feels like an adoption by G66 and you have been warmly welcomed. You simply make me feel at home.
Thank you very much and stay as you are ;)
Best regards to the far north :) ..
Michael
SIMPLY GREAT!
Good morning G66-Team,
I wanted to give you some quick feedback. Quite apart from the fact that the ordering process worked brilliantly and quickly, and that I'm thrilled with the Axe FX 3 after the first few days, it's the little things around it that really stand out. It starts with the idea of the T-shirt, continues with a handwritten name on the envelope, and ends with the Merci pack. That's what I call a positive customer experience. Simply great!
Many greetings and have a nice weekend,
Olaf
BY THE WAY, THE ELIS.8 ARE A REAL HIT!
Hello Jacques,
Thank you very much for your information and once again a big thank you for being so accommodating. Your customer orientation is simply exemplary! By the way, the Elis.8 are a real hit and perfect for my plans.
Many greetings from the south, have a good time and see you next time,
Otto
TOP SUPPORT OVER ALL THE YEARS
Hello Jacques,
Thank you very much for the great support over the years.
Regards, Anselm
THE MOMENT WHEN YOU PLUG IT IN AND GAPE!
Hi Jacques und Sussi!
Many thanks for the quick delivery of the FM3. Simply sensational how beautifully you packaged the thing, added a very nice welcome letter, packed a T-shirt and even a bar of Merci. More is not possible (-: Thank you!!!
And then the moment when you plug it in and gape! The short version is: I sold my Helix Floor yesterday (-:
Best regards from the Ruhrpott
Good luck ! Rainer
40 YEARS OF MUSIC - NEVER GOT SUCH GOOD SERVICE BEFORE!
Hello Jacques,
I wanted to tell you that I found the entire conversation with you in connection with the AXE FX III MK 2 not only very pleasant and refreshing, but also personal and binding. It's impressive that you take the time to get to know your customers’ backgrounds. I hope you also had some fun in the process. The absolute highlight, however, was that when I unpacked the device I thought, hey, you’ve even included the USB cable (which is not the case with all dealers / products) and oh, what's that big fat red instruction manual in the box? ;-)
I've been making music for 40 years and I've certainly invested one or two large sums in equipment, but I've never received this "service". Crazy! MERCI!
Gladly again! Best regards
Uwe
SERVICE RIGHTLY PRAISED EVERYWHERE
Hello Jacques,
Thank you very much again for the parts you sent - they arrived yesterday, were installed today, and everything is working perfectly again. Your service is really excellent and rightly praised everywhere!
Thank you very much
one more fan :)
Andi
THAT'S WHAT I CALL MORE THAN EXEMPLARY SUPPORT !
Hello Jacques
I just wanted to thank you for the great support of your staff, Knut and Markus.
They really do their job in more than exemplary fashion. They provided me with unbelievable help when I needed information about the FM3. My compliments to both of them. That's what I call support, others can take a leaf out of their book. Keep up the good work.
Best wishes and stay negative, Charly
THIS THING IS JUST SOMETHING ELSE ENTIRELY!
My God, what a fantastic thing this is! And what fun it's been quickly playing through it!! The audio interface is great and the presets are just fun! The Kemper is not bad, but this thing is just something else entirely! Jacques, thank you very much!
Thanks for the chocolate, my wife will enjoy it!!
All the best and stay healthy!
Philipp
M E G A ! THIS THING IS AWESOME!
Hello Jacques,
The FM3 arrived today. Wow! Many thanks for the super-fast processing. Then I opened the package. I was very pleased with the contents. I quickly listened to the factory sounds and, after studying numerous videos, created my first own preset.
What can I say? MEGA! This thing is awesome. One thing's for sure: KÖNIGSBRUNN IS FM3!
Today I PLAYED for the first time in a very long time and didn't constantly try to make the sound even better. And that with a brand new device.
Thanks again for your service.
Stay healthy & many greetings,
Thom
WE CAN TAKE A LEAF OUT OF YOUR BOOK WHEN IT COMES TO CUSTOMER SERVICE
Hello G66 Team,
Yesterday my FM3 arrived safely packed. On top of all the joy that I finally had the device in my hands, I would also like to say how pleased I was with the whole process.
As the sales manager of a large agency, I can judge that kind of thing very well. Beginning with the personally addressed e-mails and the positive statements about the FM3, from the word go it all feels very special. Furthermore, everything was delivered as promised and you can really rely on everything working out, while always being aware of all the order steps. Cool.
Then yesterday the package arrived with a very nice covering letter, with chocolate and a G66 T-shirt. I was thrilled about that too. You also included the latest software. Hats off to you.
All in all, it’s been a great shopping experience at G66. I was so impressed that I also spoke to our marketing department and our managing director here at Greven Medien GmbH about this positive experience and would like us to take a leaf out of your customer service book.
So, feel praised everyone! Thank you!
With kind regards,
Joachim
NOW I KNOW, IT CAN GET EVEN BETTER !
Hello Jacques;
the FM3 arrived safe and sound yesterday and I was able to test it right away in the band rehearsal. What can I say...I was sure of my Helix...now I know that it can get even better ;-)
Big praise for your sales work! The fast shipping, the personal letter, and on top of that a box of chocolates...it doesn't get any better than that! Keep it up, keep it all the same!
Regards, Alex
THE SOUND BLOWS YOU AWAY!
Dear Jacques,
I am still very enthusiastic about the fm3. It's one of those few products where you always find an answer already built in, even if it took you months to formulate the question in the first place.
But apart from the technical fascination, it's simply the sound that blows you away. You're right, this thing is just a little happiness maker.
Many greetings to the north!
Christian
FANTASTIC - MEGA BIG GRIN – BLOODY FINGERS !
Moin Jaques,
You are really cool!!! Thanks a lot for the chocolate and the fast shipping!!! Because of the Xmas business, I didn't expect to receive the device until the next few days. And the first impression is: fantastic!!! Yesterday I played my fingers bloody while listening to the presets and I have a MEGA big grin on my face!
All the best and best wishes from the coast to the coast!
Jörg
EVERY SECOND OF WAITING WAS WORTH IT – IT DOESN’T GET ANY BETTER THAN THIS!
Hello Jacques,
the FM3 arrived yesterday! This thing is the absolute business. Every second of waiting was worth it. Thank you for the excellent and very personal service! It doesn't get any better than this.
Best regards from Hamburg
Jens
THE ELIS.8 HAS ENHANCED MY FM9 SIGNIFICANTLY - SOUNDS HUGE !
Hello Jaques,
I didn't want to miss giving you some short feedback:
The speakers and pedal arrived here safe and sound a few days ago. I like the boxes very much and they enhance my FM9 considerably - a very good and inspiring sound. And indeed, the two small boxes sound at least as big as my Deluxe Reverb and, thanks to the FM9, also very authentic.
Many thanks for the excellent service!
Best regards,
Wolfgang
NOT BEEN THIS EXITED SINCE GETTING MY AXE-FX II
Hi Hope your both well. New FM 9 arrived yesterday and it is working perfectly.It is an amazing piece of gear. Not been this exited since getting my Axe Fx ll.
Thanks for your support.
Best regards / John
AMAZING - NOW I CAN SELL EVERYTHING!
Hello Jacques,
Thanks a lot, tried the FM3, amazing, I’m very happy. Had Boss Gt-1000 and Lexicon PCM81 and many floor pedals before, now I can sell everything😀😀.
Kind regards
Köksal
I AM SIMPLY THRILLED!!! 100% AMP FEELING - IT WAS MERCILESSLY COOL!
Morning Jacques!
I wanted to give you a small interim report on the FM3. I am simply thrilled! The amp simulations are worlds better than those of the Helix. The feeling of "hanging" on a real amp is, in my opinion, 100% there. The interaction of the guitar, the volume pot of the guitar, it’s all really great!
Yesterday afternoon/evening was the first rehearsal with the FM3. It was mercilessly awesome and such good fun!
As for the FM9, Jacques, please keep my order open! When it is available > email me please!!! I mainly want to play the FM9 and have the FM3 with me as a back-up.
By the way: The German axefx.de forum is mega! I have already received VERY GOOD competent help there!!!! That is really impressive!
Lenni
THE FM3 IS SURELY IN A DIFFERENT LEAGUE AT THE MOMENT!
Dear Jacques!
The "Guitarist’s Delight FM3" arrived here safe and sound today and I would like to thank you most sincerely for the nice little attention to detail – in the form of a box of MERCI. Not everyone does this, but it's a lot of fun to deal with people who are so cool! Thanks again for this attention!
About the equipment – what can I say? - I have had many things. From Line 6 Series to Eleven to Headrush Gigboard and Kemper. The FM3 is surely in a different league at the moment (although I also really appreciate the sounds of the Kemper, but that's a different method) and I can't get a big, stupid grin off my face ;)
Now I think I'll save up a bit, because there's still room in my studio desk for one or the other 19" built-in unit - so why not the big brother of the FM3?
Thanks again and best regards from Prellenkirchen, in the far east of Austria.
Thomas
SOUNDS I HAVE BEEN LOOKING FOR FOR OVER 40 YEARS
Hello Jacques,
After intensive familiarisation with this wonderful AXE FXIII system and the FC6 and FC12 controllers, I have to admit after just under 3 weeks - sensationally good, and I can realise exactly the sounds that I have been looking for for over 40 years. The money I could have saved, not to mention all the lugging around of various tube amps and 4x12 cabinets… Super classy and extremely addictive - you just can't drag yourself away. You are absolutely right - this really is a guitarist's delight - thank you for it.
Kindest regards and stay healtyh
Richard
NOT CUSTOMERS, BUT FANS!
Many thanks also for the sweet surprise, the great T-shirt and the short instructions for beginners... I will probably need them quite a bit at first.... and only call in an absolute emergency.
Great praise for a great service and a very customer-oriented approach.
That's why you don't really have "customers", but fans... Today you got one more!
Many greetings from the Rhineland
Martin
WOW.... NEVER HAD SUCH A GOOD SOUND! I AM A HAPPY GUITARIST!
Hi Jacques, I've had the FM9 since yesterday and just wanted to say a huge thank you! My wife Marion bought it from you as a surprise for me....and it was a real success. Great service and insane quality. I'm a happy guitarist. Wow....Have never had such a good sound.
Best regards / Timo
ELIS.8 - WHAT AN AWESOME SOUND!
Good evening Jacques,
I have only now found the time to test the Elis 8 speakers...
What can I say...? What an amazing sound... super differentiated, room-filling, powerful...
I am really thrilled and very grateful!!!
I won't give these two away anymore!!!
Viele Grüße
Jörg
PURE ENTHUSIASM / THE BEST DECISION EVER !
Dear Jacques
We had a small rehearsal concert at the weekend. A total of 6 bands played. My sound was praised to the skies from all sides. So glad! I am really extremely happy with the FM9. It was the best decision ever! Really a super product that you are selling
Very best regards / Thomas