ABSOLUTE BUSINESS AND I AM SO SUPER, SUPER SATISFIED

Hello dear Jacques,

First of all, I would like to get in touch and tell you how great the AxeFX III MK2 is. It's really unbelievable - I use everything from jazz guitars, acoustic guitars, Strat guitars and Gibson guitars to classical guitars and baritones!

It really is the absolute business, and I am so super super satisfied with this device. Especially for online lessons or studio productions like gigs and theatre productions (which I don't have at the moment?) the thing is actually running 10 hours a day for me.

Wow!!!!!?????  I turn it on every day with enthusiasm.

Best regards from Steinmauern
Heiko Gottberg

Gitarrist • Gitarrenlehrer • Komponist • Sounddesign  
www.heikogottberg.de 

BEST ORDER CONFIRMATION EVER RECEIVED!

Dear Jacques…

Congratulations on the best order confirmation I have ever received! Proof that passion for the product is the best marketing manager.

Beste regards
Martin

I NEVER THOUGHT I WOULD BE CONVINCED SO QUICKLY!

Hello Jacques,

first of all, many thanks for your nice mail. This transparency in the ordering process and these fine little details, like the chocolate, the T-shirt and the personal envelope are just great! Many thanks for that! I had ordered the FM3 as a B-stock, but it looks like new. :)

I've already been through a few things: HX Stomp, I have a Kemper here, but somehow I always miss something that my amps give me (Friedman and Morgan). With the FM3 it’s different: a much more transparent sound, logically structured despite its complexity and not that difficult to configure. I compared the FM3 Smallbox amp with my real Smallbox 50 earlier and the sound is spot-on. The Kemper couldn't capture this amp, the FM3 does.

I didn't think I'd be won over by this thing so quickly. Finally, proper mobile recording! :)

In any case, thanks for the great service. :)

Best regards from Berlin
Thomas

SIMPLY GREAT!

Good morning G66-Team,
I wanted to give you some quick feedback. Quite apart from the fact that the ordering process worked brilliantly and quickly, and that I'm thrilled with the Axe FX 3 after the first few days, it's the little things around it that really stand out. It starts with the idea of the T-shirt, continues with a handwritten name on the envelope, and ends with the Merci pack. That's what I call a positive customer experience. Simply great!

Many greetings and have a nice weekend,
Olaf

THE ELIS.8 HAS ENHANCED MY FM9 SIGNIFICANTLY - SOUNDS HUGE !

Hello Jaques,
I didn't want to miss giving you some short feedback:

The speakers and pedal arrived here safe and sound a few days ago.  I like the boxes very much and they enhance my FM9 considerably - a very good and inspiring sound.  And indeed, the two small boxes sound at least as big as my Deluxe Reverb and, thanks to the FM9, also very authentic.

Many thanks for the excellent service!

Best regards,
Wolfgang

SOUNDS I HAVE BEEN LOOKING FOR FOR OVER 40 YEARS

Hello Jacques,

After intensive familiarisation with this wonderful AXE FXIII system and the FC6 and FC12 controllers, I have to admit after just under 3 weeks - sensationally good, and I can realise exactly the sounds that I have been looking for for over 40 years. The money I could have saved, not to mention all the lugging around of various tube amps and 4x12 cabinets… Super classy and extremely addictive - you just can't drag yourself away. You are absolutely right - this really is a guitarist's delight - thank you for it.

Kindest regards and stay healtyh 
Richard

M E G A ! THIS THING IS AWESOME!

Hello Jacques,

The FM3 arrived today. Wow! Many thanks for the super-fast processing. Then I opened the package. I was very pleased with the contents. I quickly listened to the factory sounds and, after studying numerous videos, created my first own preset.

What can I say? MEGA! This thing is awesome.  One thing's for sure: KÖNIGSBRUNN IS FM3!

Today I PLAYED for the first time in a very long time and didn't constantly try to make the sound even better. And that with a brand new device.

Thanks again for your service.

Stay healthy & many greetings,
Thom

I’M 100% CONVINCED ABOUT THE AXE-FX 3 AND DON’T MISS MY MARSHALL IN THE LEAST!

Hello Jacques,

Sorry it’s taken so long to get back to you. Many thanks for the Axe-Fx III.

First off I need to explain: I’ve been playing the guitar for 32 years, so I grew up with tube amps. In December last year my Marshall JVM410HJS gave up the ghost. As getting it repaired is kind of difficult just now, I had to fall back on my FX2, which up to now had just been used in the effects loop of the Marshall. I had never bothered to check out the amps or cabs. Then I started experimenting and what I managed to achieve made me very curious.

Soon I was convinced that I needed an FX3!!! Just unpacking it was a pleasure and I felt like a little kid ? The packet of Merci was a nice surprise! A very high-quality product, lovingly packed!

After a month of exhaustive testing and experimentation I’m 100% convinced about the FX3 and don’t miss my Marshall in the least! I can recommend the FX3 to anyone. I’ve even gone so far as to put my name on the waiting list for an FM3 and I very much hope it will be deliverable soon.

I can’t wait ? Whatever happens, kudos to you all and keep up the good work, also with the tutorials, which I have found very helpful, especially those from Bernd Kiltz and Marco Fanton.

Many thanks and greetings to Flensburg,
Miroslav

THE FM3 IS THE BUSINESS – THE ÜBER-BUSINESS !

Hey Knut, thank you very much.
Have I ever mentioned how ingenious I find the FM3, no.
The FM3 is the business, or rather the über-business.

Best regards Marco

MY GREAT EXPECTATIONS HAVE BEEN GREATLY EXCEEDED !

Hello Jacques,

Thank you very much for the incredibly fast delivery and the cap that came with the T-shirt. It really made me very happy. Please excuse me for not getting back to you until now, but on the day of delivery I found out that I was going to be a father, so a few things just had to take priority at first.

First of all, I have to praise you for the incredible foresight to include a mega pack of Merci (you know how to keep women quiet ;-)).

What can I say. As an owner of Mesa Boogie, Engl and Marshall amps, all the good "modellers" of the time, Avid-Eleven Rack, Kemper and various plug-ins, I have to admit that my expectations for the AXE-FX were great, but they were vastly exceeded. I'm actually considering selling my dearly beloved Triaxis 2:90 combo from MesaBoogie and all the other stuff along with it.

The level of detail, the response, it’s as if I were playing the real amp. For me, the Triaxis has always been the holy grail as far as my tone is concerned. Over 20 years in use and it has never let me down. The AXE alone comes close to 100%. It’s only the modes of the 2:90 power amplifier that I couldn’t feel yet (Deep/Modern/half Drive) but with some time I am sure I’ll get to the same result. The possibilities in the AXE are probably given.

I won't even begin to talk about the other possibilities. It's almost unbelievable if you haven't experienced it and I'm really very fussy about sound and feel. No other modeller has ever given me this feeling.

I've been at FOH for over 20 years for many acts from small to large and have been running a small studio for over 10 years. More for nostalgic and non-profit intentions. The bands that record with me are more from the up-and-coming scene and I try to support them as much as I can and give something back to the scene here.

I bought the AXE mainly for my private pleasure, but it will make my work with the bands much easier. Anyone who has miked real boxes knows what I mean :-)

All in all, and in conclusion, many, many thanks again for the great package you have put together. Keep up the good work, that's exactly what good customer service is all about. The information that it is being checked, packed and shipped, and all that with a personal address, makes you feel a bit more important and not like just another customer.

Continued success and stay with us for a long time.

Best regards from Spessart to Flensburg, where the driving licences live ;-)
Udo

AXE-FX IS SUCH A GOOD MACHINE – BETTER THAN ANYTHING ELSE !!!!!

Hello Knut,
thank you very much for your effort! It worked. The Axe Fx III is such a good machine – BETTER THAN ANYTHING ELSE !!!!!

All the best, Jakub!

EVERY SECOND OF WAITING WAS WORTH IT – IT DOESN’T GET ANY BETTER THAN THIS!

Hello Jacques,
the FM3 arrived yesterday! This thing is the absolute business. Every second of waiting was worth it. Thank you for the excellent and very personal service! It doesn't get any better than this.

Best regards from Hamburg
Jens

IMPRESSED HOW MUCH MORE ACCESSIBLE THE AXE-FX III IS WITH THE FC-12

Hi Sussi and team,
FC-12 arrived safely today, perfect. Really impressed with it and how much more accessible the axe-fx iii is with this controller. Brilliant.

Thanks again / Dan

I AM OVERWHELMED - FRACTAL AUDIO IS A WHOLE OTHER DIMENSION!

Dear Jacques,

The reason I haven't contacted you yet is that I'm up to my ears in FX III ;-) . Apart from the fact that everything has arrived in one piece and is working, I would like to tell you that I am thrilled ... even more:

I am overwhelmed!   I was already spoiled by the "Helix", but the machines from you/Fractal Audio are a completely different dimension.

First of all, I set up a few things on the "FX III" to suit my needs, adjusted the "FC-12" configuration and then, late yesterday afternoon, I started listening to the presets; I didn't get any further than no. 0030, as there are usually up to eight scenes each, but I am absolutely "blown away"!

And I also enjoyed "shopping" with you. You were very friendly and patient with me ... thank you very much, Jacques!

So, I’ll join the chorus of the many G66/Fractal Audio enthusiasts and remain ...

... with best regards
Peter

TOP SUPPORT OVER ALL THE YEARS

Hello Jacques,
Thank you very much for the great support over the years.
Regards, Anselm

SUPPORT THAT IS FASTER THAN YOU. EVEN AT THE WEEKEND !

Hello Jacques;
I also wanted to thank you again for the quick handling of my problems with the FM3! A support that reacts faster than oneself and also on weekends. Apart from that, I am super satisfied with the FM3, for the price there is nothing better, more flexible or more ingenious on the market.

Thanks also for the tip about OMG-9. Your manuals are mega helpful and easy to understand. I will definitely test it.

Best regards, Tim

MY GUITARS NOW SOUND BETTER AND THAT INSPIRES ME TO PLAY MORE AND BETTER

Dear Sussi,

Just want to thank you! Your handling of my purchase of the FM3 has been a pleasure. It took some time for you to get the units to stock but that's not your fault. When they were delayed a couple of days you let me know by email. I appreciate that. When you got the units you sent me the paying details and 4 days after my payment I had the unit delivered. One or two of these days must have been bank business, so very fast delivery. 

The FM3 itself is a fantastic piece of gear. Sounds much better than the previous modelers I have tried. (Headrush, Line6 Helix LT and Ampero One). The factory sounds in the FM3 are 90% nice sounding to me, whereas on all the other units it was the other way around, 90% crap!

One more thing: my FM3 came with the latest 4.0 Cygnus firmware that was just recently released. That was really impressive customer support! 

I could go on with how my guitars now sound better than I thought was possible and how that inspires me to play more and better, but I'm sure you have heard that before. ??????

Have nice midsummer weekend
Mikael  

FRACTAL IS ABSOLUTELY THE BEST!

Hello,
FM3 has arrived. What can I say… really great device! Sounds absolutely mega.

I've tried them all, Kemper (it's great too), Helix, Strymon, Simplifier, but Fractal is absolutely the best!

Rock on!
Cheers, Oliver

FM9 TURBO - A MASTERPIECE !

Ahoj Jacques;

Thank you very much for the package! I am overwhelmed by your service and the mobile possibilities of the FM9 Turbo. A masterpiece. 

Best regards, Carlos

MAINTAINING SPECIAL CUSTOMER PROXIMITY !

Hi Jacques,
It's always a pleasure to hear/read from you. You have obviously been able to maintain this special customer proximity, which is great! The great device arrived quickly and has finally been in operation since this evening... :-)

Many thanks and best regards.
Christian

JUST WOW!

Hi Jacques,

I have been the proud owner of the Axe FX III for a little over 3 weeks now and I am simply overwhelmed. The thing is better, sharper, more detailed, clearer, more qualitative, more impressive... than I could ever have imagined. Simply WOW! Thank you very much for the easy purchasing process and the goodies!

All the best to you and the team and stay healthy!
Dimitri

KINDNESS AND PROFESSIONALISM ...

Hi Sussi,

Thanks for your kindness and your professional, was a pleasure to deal with you. I will recommend this service to all my musician friends that intend to buy fractal products.

Best regards,
Giovanni

THE NICEST AND BEST SERVICE (AND NOT ONLY IN MUSIC)

Hello Jacques,
Thank you very much for the nicest and best service I know (and not only in the music field))

And have a nice day,
Philipp

"TRUE HAPPINES FOR GUITARISTS" REALLY WASN'T AN EXAGGERATION!!

Hello Jacques,

Once again: congratulations on your sales approach! It really is fun to receive such a parcel with an envelope with your handwritten name on it. And then the enthusiastic letter. The quick start instructions deserve a special mention - meanwhile many have recognised the necessity for that kind of thing (with cheet sheets etc), but no-one before you has hit the nail on the head with important things being explained in a simple (but not too simple) way and without getting lost in too much detail. And the occasional reminders (look for a nice preset and play some guitar…) are the icing on the cake.

By the way, I have no idea how long I spent playing when I plugged the AXE-FX in for the first time, but it was a long time. Much longer than I actually had time for…. :-)

I'd like to take this opportunity to request a possible future update: given the huge amount of incredible and surprising presets, it would be very useful to be able to give a "like" at the touch of a button. Especially when zapping through the presets looking for a particular sound, you often stumble across something that you would like to use later, but generally have a guitar in your hands and not a pencil….!

Yes, there are favourites banks for this, but it would be good to be able to have the favourites in a big pool before sorting through them more carefully. Of course, it might well be that this function already exists and I'll discover it when I study the manual more closely…

Anyway, I have come to the conclusion that I can now part with my remaining digital and synth stompboxes, as the AXE really has everything in it. (Only the Gamechangeraudio devices will have to stay - they simply look too good and I think the PLUS functionality is already in the AXE…..?)

Unfortunately, the AXEFX will soon be disappearing into the rack at the rehearsal room and I won't be able to spend every evening exploring its possibilities on the sofa!

So, once again many thanks for the quick delivery, etc.

True happines for guitarists really wasn't an exaggeration!

Regards,
Marten

EXCELLENT SIMPLY TOP CLASS - IN LOVE WITH THE FX III TURBO!

Hello Jacques,
Just to give you some feedback: I spend hours every day with the FX III Turbo - I'm totally in love with it! The workflow is so logical, and although very complex, absolutely flawless. I have not encountered a single bug or the like. I am glad that I spontaneously decided in favour of the "TURBO" when talking to you! I have never exceeded 65% workload at any time.

So: excellent, simply top class. It is easy to understand why the FX III Turbo is used by top musicians and in studios. I am happy to be able to work with it as a little guitar lover and amateur axe torturer.

I wish you and your family a good time and good health!

Kind regards,
Peter

THE FM3 IS SURELY IN A DIFFERENT LEAGUE AT THE MOMENT!

Dear Jacques!

The "Guitarist’s Delight FM3" arrived here safe and sound today and I would like to thank you most sincerely for the nice little attention to detail – in the form of a box of MERCI. Not everyone does this, but it's a lot of fun to deal with people who are so cool! Thanks again for this attention!

About the equipment – what can I say? - I have had many things. From Line 6 Series to Eleven to Headrush Gigboard and Kemper. The FM3 is surely in a different league at the moment (although I also really appreciate the sounds of the Kemper, but that's a different method) and I can't get a big, stupid grin off my face ;)

Now I think I'll save up a bit, because there's still room in my studio desk for one or the other 19" built-in unit - so why not the big brother of the FM3?

Thanks again and best regards from Prellenkirchen, in the far east of Austria.
Thomas

THE SOUND BLOWS YOU AWAY!

Dear Jacques,
I am still very enthusiastic about the fm3. It's one of those few products where you always find an answer already built in, even if it took you months to formulate the question in the first place.

But apart from the technical fascination, it's simply the sound that blows you away. You're right, this thing is just a little happiness maker.

Many greetings to the north!
Christian

THE BEST DECISION OF MY LIFE AS A MUSICIAN ! 

Hello Jacques,
That was the best decision of my life as a musician to switch to AXE FX III, FC6 & 12 and now 3 EV's - this system is simply great, it's a lot of fun and I'm looking forward to putting it all together with the ELIS - because then I'll be complete.... ?

Kind Regards
Richard

ALL THIS WAS NOTHING AGAINST THE AXE-FX - IT MAKES ME REALLY HAPPY 

Hello Jacques;
I have had an Axe FX II for about a year now. It is connected to an Engl 2 x 50 watt power amplifier. I have 2 4x12" Marshall boxes connected to it. The ones with the greenbacks. And what can I say? I will never play anything else again. It's hard to imagine that it could be any better. But that's how it seems to be. That's why I want the Axe FX 3 Turbo so bad. Over the years, I've had just about all the big-name stuff. None of that was anything compared to the Axe FX. It makes me really happy. And I can't stop playing. So, now I hope to have the FX III soon, and the floor pedal to go with it.

Have a nice day
Regards RIC

NOT CUSTOMERS, BUT FANS!

Many thanks also for the sweet surprise, the great T-shirt and the short instructions for beginners... I will probably need them quite a bit at first.... and only call in an absolute emergency.

Great praise for a great service and a very customer-oriented approach.
That's why you don't really have "customers", but fans... Today you got one more!

Many greetings from the Rhineland
Martin