WE CAN TAKE A LEAF OUT OF YOUR BOOK WHEN IT COMES TO CUSTOMER SERVICE
Hello G66 Team,
Yesterday my FM3 arrived safely packed. On top of all the joy that I finally had the device in my hands, I would also like to say how pleased I was with the whole process.
As the sales manager of a large agency, I can judge that kind of thing very well. Beginning with the personally addressed e-mails and the positive statements about the FM3, from the word go it all feels very special. Furthermore, everything was delivered as promised and you can really rely on everything working out, while always being aware of all the order steps. Cool.
Then yesterday the package arrived with a very nice covering letter, with chocolate and a G66 T-shirt. I was thrilled about that too. You also included the latest software. Hats off to you.
All in all, it’s been a great shopping experience at G66. I was so impressed that I also spoke to our marketing department and our managing director here at Greven Medien GmbH about this positive experience and would like us to take a leaf out of your customer service book.
So, feel praised everyone! Thank you!
With kind regards,
THE BEST DEVICE ON THE MARKET!
Congratulations, you currently have the best device on the market.
Best regards from Kilchberg,
BY THE WAY, THE ELIS.8 ARE A REAL HIT!
Thank you very much for your information and once again a big thank you for being so accommodating. Your customer orientation is simply exemplary! By the way, the Elis.8 are a real hit and perfect for my plans.
Many greetings from the south, have a good time and see you next time,
Good morning G66-Team,
I wanted to give you some quick feedback. Quite apart from the fact that the ordering process worked brilliantly and quickly, and that I'm thrilled with the Axe FX 3 after the first few days, it's the little things around it that really stand out. It starts with the idea of the T-shirt, continues with a handwritten name on the envelope, and ends with the Merci pack. That's what I call a positive customer experience. Simply great!
Many greetings and have a nice weekend,
EXTREMELY WELL-EQUIPPED GUITAR SHOP FOR ME ALONE – REALLY GENIAL!
Simply unbelievably good! I've been enjoying the fantastic sound in the rehearsal room for 4 hours.
The FM3 is very easy to use (I can't understand the reviews on the net, it couldn't be simpler and more flexible): Pick amp and cap, add a bit of reverb, tremolo in front of the amp, an analogue delay behind it, a drive in front of it, gate between amp and cap, EQ behind it, a bit of treble off, a bit less bass, add a phaser. What can I say? Within half an hour I had such a grandiose setup with 6 scenes that I've been enjoying it ever since and can't get enough of playing.
I just turned on the MF.10 (with ear protection) (output at +4 dBu). What a riot! I think that should really be enough volume reserves for any situation. I'm flabbergasted...
For the next few weeks I'll have to "rummage" through the range of amplifiers and caps ;-) I feel like I have an extremely well-equipped guitar shop all to myself. Really ingenious!
Thanks for the checkup and the update. The box is running perfectly! By the way, the cooler hasn't started up once in the 4 hours (or so quietly that I didn't hear it during the breaks in playing). Here are a few impressions and greetings from the rehearsal room.
PS: Always G66 and always Fractal! Recommendations are absolutely guaranteed!
THAT'S WHEN YOU KNOW WHY YOU STAY LOYAL TO G66
Hi Jacques – I would like to thank you again.
On the one hand for the fast delivery, on the other hand for the accommodating and speedy repair of my AX8 – that's when you know why you remain loyal to G66!
Best regards, Haiko
IMPRESSED HOW MUCH MORE ACCESSIBLE THE AXE-FX III IS WITH THE FC-12
Hi Sussi and team,
FC-12 arrived safely today, perfect. Really impressed with it and how much more accessible the axe-fx iii is with this controller. Brilliant.
Thanks again / Dan
EVERY SECOND OF WAITING WAS WORTH IT – IT DOESN’T GET ANY BETTER THAN THIS!
the FM3 arrived yesterday! This thing is the absolute business. Every second of waiting was worth it. Thank you for the excellent and very personal service! It doesn't get any better than this.
Best regards from Hamburg
SERVICE IS A BLAST - NEVER EXPERIENCED SUCH GREAT CARE! FM9 IS MEGA!
thank you very much for your info. FM9 mega! Service 1+* and the Merci are already on my hips! :-) Your service is exemplary and absolutely great! I have never experienced such great care as with you. I appreciate it very much. THANK YOU!
I'll probably use the FM9 for the first time on Tin Lizzy this weekend. Marc is lending me his MF10 for testing purposes. Would probably be the ideal setup. If that's the case, I'll certainly be in touch again regarding the Redsound speakers. -As pleased as I am sorry ;-)))))))
Best regards from Turbo Borgstedt / Micha
I HAD TO CRY MY EYES OUT: SOMETHING HAPPENED THAT I WOULD NEVER HAVE EXPECTED IN THIS LIFE - A MIRACLE!
Yes, so... I'm sitting here and have to write to you. I can't help it. I could cry (and have done so).
To my great surprise, I actually managed to get the FM 3 to sound right through my two Ethos overdrive amps. Tried all the presets, at first hypersceptical (I can hear fleas coughing and.... yes, fleas coughing, whoever says otherwise has no idea), then more and more relaxed, found great clean sounds, on the other hand Bludotone is absolutely great for me. And I'm still only scratching the surface of the possibilities.
I went straight into the guitar inputs after everything else sounded more than suboptimal (FX Return etc.). Not much clipping, I can turn off the bass on the amps anyway. And then something happened that I never expected to happen in this life. For me it's a miracle. God knows I've played and tried out a lot in my life.
My best sound 25 years ago an old Blade Telecaster in a universe!!! solid state Hi-Fi amp with homemade cable, Tube Screamer TS 10, Ibanez Delay, nothing else. Pick-sensitive, nothing sounded like Hi-Fi, tight bass, great clean sounds, never sounded like solid state. Solo it sounded like a mixture of Santana and Dumble (although the term was completely foreign to me at the time). Simply divine. By the way, only with zinc-carbon batteries in the tube screamer, if they weren't in, the sound was almost gone.
And I wasn't the only one who found it divine. I have never been able to reproduce this sound since.
And today, I am still completely stunned... actually speechless and struck to the core...so I go to preset 73 (ODS HRM Hot Touch), bridge pickup and immediately, instantly get goosebumps. There it is. The sound. Without changing anything. With a light touch a David Lindley sound, with more touch Robben Ford (Talk to your daughter, Cannonball Shuffle, depending on the picking). As I said, I am completely stunned. Even if all the rest of the presets were unusable for me, I would have to keep the thing. I am shocked... Like a dream. It's certainly partly a happy interaction of the FM 3 and the rather improper use (Ethos Amp instrument input, modelling and cabs not switched off), but strangely enough it doesn't make noise like before, even without the humbuster. The overall sound is even better than it was back then. I've been noodling for 4 hours now ;)
FM3 Edit and Fractal Bot also work and now I'm blissfully going to sleep and dreaming of Alexander Dumble; who is surrounded by lots of good-looking girls. God rest his soul and yours.
A warm greeting from Kirchheimbolanden,
THE NICEST AND BEST SERVICE (AND NOT ONLY IN MUSIC)
Thank you very much for the nicest and best service I know (and not only in the music field))
And have a nice day,
EXCELLENT SIMPLY TOP CLASS - IN LOVE WITH THE FX III TURBO!
Just to give you some feedback: I spend hours every day with the FX III Turbo - I'm totally in love with it! The workflow is so logical, and although very complex, absolutely flawless. I have not encountered a single bug or the like. I am glad that I spontaneously decided in favour of the "TURBO" when talking to you! I have never exceeded 65% workload at any time.
So: excellent, simply top class. It is easy to understand why the FX III Turbo is used by top musicians and in studios. I am happy to be able to work with it as a little guitar lover and amateur axe torturer.
I wish you and your family a good time and good health!
"TRUE HAPPINES FOR GUITARISTS" REALLY WASN'T AN EXAGGERATION!!
Once again: congratulations on your sales approach! It really is fun to receive such a parcel with an envelope with your handwritten name on it. And then the enthusiastic letter. The quick start instructions deserve a special mention - meanwhile many have recognised the necessity for that kind of thing (with cheet sheets etc), but no-one before you has hit the nail on the head with important things being explained in a simple (but not too simple) way and without getting lost in too much detail. And the occasional reminders (look for a nice preset and play some guitar…) are the icing on the cake.
By the way, I have no idea how long I spent playing when I plugged the AXE-FX in for the first time, but it was a long time. Much longer than I actually had time for…. :-)
I'd like to take this opportunity to request a possible future update: given the huge amount of incredible and surprising presets, it would be very useful to be able to give a "like" at the touch of a button. Especially when zapping through the presets looking for a particular sound, you often stumble across something that you would like to use later, but generally have a guitar in your hands and not a pencil….!
Yes, there are favourites banks for this, but it would be good to be able to have the favourites in a big pool before sorting through them more carefully. Of course, it might well be that this function already exists and I'll discover it when I study the manual more closely…
Anyway, I have come to the conclusion that I can now part with my remaining digital and synth stompboxes, as the AXE really has everything in it. (Only the Gamechangeraudio devices will have to stay - they simply look too good and I think the PLUS functionality is already in the AXE…..?)
Unfortunately, the AXEFX will soon be disappearing into the rack at the rehearsal room and I won't be able to spend every evening exploring its possibilities on the sofa!
So, once again many thanks for the quick delivery, etc.
True happines for guitarists really wasn't an exaggeration!
EXTREMELY SATISFIED WITH THE FM9 – THE HAMMER – BEST SOUND IN THE REHEARSAL ROOM !
Yes, I am totally thrilled... I've actually always been on the road with analogue. I don't notice any difference anymore. My band colleague Jörg B. also ordered an FM 3/FC6 set last week after hearing it. I'm extremely satisfied and thrilled with the FM 9... it's awesome... We had the best sound in a long time in the rehearsal room last night...
SOUNDS I HAVE BEEN LOOKING FOR FOR OVER 40 YEARS
After intensive familiarisation with this wonderful AXE FXIII system and the FC6 and FC12 controllers, I have to admit after just under 3 weeks - sensationally good, and I can realise exactly the sounds that I have been looking for for over 40 years. The money I could have saved, not to mention all the lugging around of various tube amps and 4x12 cabinets… Super classy and extremely addictive - you just can't drag yourself away. You are absolutely right - this really is a guitarist's delight - thank you for it.
Kindest regards and stay healtyh
I CRIED WITH JOY WHEN I TRIED IT OUT!
Hello Jacques ,
It's true, Simmozheim has gone Turbo!
Thank you very much, I cried like a baby with joy when I tried out the Axe-Fx III Turbo!
I have now ordered the FC-12 online together with Humbuster cables. I hope you can send it to me as soon as possible!
Greetings from Simmozheim, Adrian
WOW.... NEVER HAD SUCH A GOOD SOUND! I AM A HAPPY GUITARIST!
Hi Jacques, I've had the FM9 since yesterday and just wanted to say a huge thank you! My wife Marion bought it from you as a surprise for me....and it was a real success. Great service and insane quality. I'm a happy guitarist. Wow....Have never had such a good sound.
Best regards / Timo
SOOOO EXCITED - SOUND BLEW ME AWAY!
I'm soooo excited about the AXE FX III..... especially the sound, which really blew me away - never thought I'd say that about a modelling device :)
I've been putting together a lot of presets with my favourite amps over the last few days, and I'm looking forward to being able to keep my hands on the guitar when I change my scenes and effects....
Best regards from Graz, Martin
AT THE END OF DAY I WAS BLOWN AWAY!
My package arrived today at the end of the day and I was blown away!
Not only for the amazing piece of gear but also for all the care that you guys put on the order: cool guides, nice "thank you" letter, the t-shirt and if all of this was not nice enough, I got a box of chocolates!!!
You made my day. Now I'm "playing" with my unit trying to unveil all the secrets behind it....
Thank you very much from a happy customer.
AMAZING SUPPORT FOR AN AMAZING DEVICE !
Thank you very much again, amazing support for an amazing device. I am so thrilled.
Greetings and keep up the good work!
I have been the proud owner of the Axe FX III for a little over 3 weeks now and I am simply overwhelmed. The thing is better, sharper, more detailed, clearer, more qualitative, more impressive... than I could ever have imagined. Simply WOW! Thank you very much for the easy purchasing process and the goodies!
All the best to you and the team and stay healthy!
FANTASTIC - MEGA BIG GRIN – BLOODY FINGERS !
You are really cool!!! Thanks a lot for the chocolate and the fast shipping!!! Because of the Xmas business, I didn't expect to receive the device until the next few days. And the first impression is: fantastic!!! Yesterday I played my fingers bloody while listening to the presets and I have a MEGA big grin on my face!
All the best and best wishes from the coast to the coast!
YESTERDAY I BEGAN TAKING APART MY PEDAL BOARD!
I spent a long time convincing myself - over the last 15-20 years I've collected a large number of amps and pedals…even dealt in them (www.hiddennotes.de) and after a couple of days with the FM3, yesterday I began taking apart my pedal board…what I want to say is, what a fantastic product!
I'm totally addicted and asking myself why I didn't try it ages ago…but better late than never, right?
All the best and catch you soon;)
SUPPORT THAT IS FASTER THAN YOU. EVEN AT THE WEEKEND !
I also wanted to thank you again for the quick handling of my problems with the FM3! A support that reacts faster than oneself and also on weekends. Apart from that, I am super satisfied with the FM3, for the price there is nothing better, more flexible or more ingenious on the market.
Thanks also for the tip about OMG-9. Your manuals are mega helpful and easy to understand. I will definitely test it.
Best regards, Tim
PURE ENTHUSIASM / THE BEST DECISION EVER !
We had a small rehearsal concert at the weekend. A total of 6 bands played. My sound was praised to the skies from all sides. So glad! I am really extremely happy with the FM9. It was the best decision ever! Really a super product that you are selling
Very best regards / Thomas
NOT ONLY EXCELLENT HARDWARE, ALSO FIRST-CLASS CUSTOMER SERVICE !
I wouldn't have expected that. Thank you very much for this! You not only have excellent hardware, but also first-class customer service.
MAINTAINING SPECIAL CUSTOMER PROXIMITY !
It's always a pleasure to hear/read from you. You have obviously been able to maintain this special customer proximity, which is great! The great device arrived quickly and has finally been in operation since this evening... :-)
Many thanks and best regards.
GUITARIST’S DELIGHT...A TOTAL UNDERSTATEMENTG.
I didn't want to bother you again, since you probably get 1,000 e-mails. But just one more time: I was already totally thrilled with my Axe-Fx II Mark II, but this is simply UNBELIEVABLE. I have no words for this: guitarist's delight... a total understatement.
Thanks so much for listening!
I AM ABSOLUTELY THRILLED!
Many thanks for the record-breaking speed with which you sent me the FM3.
I am absolutely thrilled! Many thanks also for the tasty addition! Of course, I immediately started to explore the FM3. I think my family will have to do without my presence for a while;). I have printed out the excellent user manual and will work through it bit by bit. The tutorials on your site are also very helpful, especially those by Bernd Kiltz. It's fun to get to know the device with its many sounds and possibilities. I will soon be able to do without my tube amps and stomp boxes once I have mastered the FM3 and configured it for my needs.
Best regards to Flensburg
I NEVER THOUGHT I WOULD BE CONVINCED SO QUICKLY!
first of all, many thanks for your nice mail. This transparency in the ordering process and these fine little details, like the chocolate, the T-shirt and the personal envelope are just great! Many thanks for that! I had ordered the FM3 as a B-stock, but it looks like new. :)
I've already been through a few things: HX Stomp, I have a Kemper here, but somehow I always miss something that my amps give me (Friedman and Morgan). With the FM3 it’s different: a much more transparent sound, logically structured despite its complexity and not that difficult to configure. I compared the FM3 Smallbox amp with my real Smallbox 50 earlier and the sound is spot-on. The Kemper couldn't capture this amp, the FM3 does.
I didn't think I'd be won over by this thing so quickly. Finally, proper mobile recording! :)
In any case, thanks for the great service. :)
Best regards from Berlin