MAINTAINING SPECIAL CUSTOMER PROXIMITY !
Hi Jacques,
It's always a pleasure to hear/read from you. You have obviously been able to maintain this special customer proximity, which is great! The great device arrived quickly and has finally been in operation since this evening... :-)
Many thanks and best regards.
Christian
TOP SUPPORT OVER ALL THE YEARS
Hello Jacques,
Thank you very much for the great support over the years.
Regards, Anselm
I’M 100% CONVINCED ABOUT THE AXE-FX 3 AND DON’T MISS MY MARSHALL IN THE LEAST!
Hello Jacques,
Sorry it’s taken so long to get back to you. Many thanks for the Axe-Fx III.
First off I need to explain: I’ve been playing the guitar for 32 years, so I grew up with tube amps. In December last year my Marshall JVM410HJS gave up the ghost. As getting it repaired is kind of difficult just now, I had to fall back on my FX2, which up to now had just been used in the effects loop of the Marshall. I had never bothered to check out the amps or cabs. Then I started experimenting and what I managed to achieve made me very curious.
Soon I was convinced that I needed an FX3!!! Just unpacking it was a pleasure and I felt like a little kid ? The packet of Merci was a nice surprise! A very high-quality product, lovingly packed!
After a month of exhaustive testing and experimentation I’m 100% convinced about the FX3 and don’t miss my Marshall in the least! I can recommend the FX3 to anyone. I’ve even gone so far as to put my name on the waiting list for an FM3 and I very much hope it will be deliverable soon.
I can’t wait ? Whatever happens, kudos to you all and keep up the good work, also with the tutorials, which I have found very helpful, especially those from Bernd Kiltz and Marco Fanton.
Many thanks and greetings to Flensburg,
Miroslav
YOU HAVE BY FAR THE BEST SERVICE OF ALL!
Heyho
Great ! Exchange FM3 has arrived ! Many thanks :-)
You have by far the best service of all! In all seriousness!!
best regards Mathias
JUST WOW!
Hi Jacques,
I have been the proud owner of the Axe FX III for a little over 3 weeks now and I am simply overwhelmed. The thing is better, sharper, more detailed, clearer, more qualitative, more impressive... than I could ever have imagined. Simply WOW! Thank you very much for the easy purchasing process and the goodies!
All the best to you and the team and stay healthy!
Dimitri
KINDNESS AND PROFESSIONALISM ...
Hi Sussi,
Thanks for your kindness and your professional, was a pleasure to deal with you. I will recommend this service to all my musician friends that intend to buy fractal products.
Best regards,
Giovanni
AMAZING SUPPORT FOR AN AMAZING DEVICE !
Servus Jacques,
Thank you very much again, amazing support for an amazing device. I am so thrilled.
Greetings and keep up the good work!
Martin
THE BEST DECISION OF MY LIFE AS A MUSICIAN !
Hello Jacques,
That was the best decision of my life as a musician to switch to AXE FX III, FC6 & 12 and now 3 EV's - this system is simply great, it's a lot of fun and I'm looking forward to putting it all together with the ELIS - because then I'll be complete.... ?
Kind Regards
Richard
NOW I KNOW, IT CAN GET EVEN BETTER !
Hello Jacques;
the FM3 arrived safe and sound yesterday and I was able to test it right away in the band rehearsal. What can I say...I was sure of my Helix...now I know that it can get even better ;-)
Big praise for your sales work! The fast shipping, the personal letter, and on top of that a box of chocolates...it doesn't get any better than that! Keep it up, keep it all the same!
Regards, Alex
IMPRESSED HOW MUCH MORE ACCESSIBLE THE AXE-FX III IS WITH THE FC-12
Hi Sussi and team,
FC-12 arrived safely today, perfect. Really impressed with it and how much more accessible the axe-fx iii is with this controller. Brilliant.
Thanks again / Dan
ELIS.8 - WHAT AN AWESOME SOUND!
Good evening Jacques,
I have only now found the time to test the Elis 8 speakers...
What can I say...? What an amazing sound... super differentiated, room-filling, powerful...
I am really thrilled and very grateful!!!
I won't give these two away anymore!!!
Viele Grüße
Jörg
I HAD TO CRY MY EYES OUT: SOMETHING HAPPENED THAT I WOULD NEVER HAVE EXPECTED IN THIS LIFE - A MIRACLE!
Hello Jaques,
Yes, so... I'm sitting here and have to write to you. I can't help it. I could cry (and have done so).
To my great surprise, I actually managed to get the FM 3 to sound right through my two Ethos overdrive amps. Tried all the presets, at first hypersceptical (I can hear fleas coughing and.... yes, fleas coughing, whoever says otherwise has no idea), then more and more relaxed, found great clean sounds, on the other hand Bludotone is absolutely great for me. And I'm still only scratching the surface of the possibilities.
I went straight into the guitar inputs after everything else sounded more than suboptimal (FX Return etc.). Not much clipping, I can turn off the bass on the amps anyway. And then something happened that I never expected to happen in this life. For me it's a miracle. God knows I've played and tried out a lot in my life.
My best sound 25 years ago an old Blade Telecaster in a universe!!! solid state Hi-Fi amp with homemade cable, Tube Screamer TS 10, Ibanez Delay, nothing else. Pick-sensitive, nothing sounded like Hi-Fi, tight bass, great clean sounds, never sounded like solid state. Solo it sounded like a mixture of Santana and Dumble (although the term was completely foreign to me at the time). Simply divine. By the way, only with zinc-carbon batteries in the tube screamer, if they weren't in, the sound was almost gone.
And I wasn't the only one who found it divine. I have never been able to reproduce this sound since.
And today, I am still completely stunned... actually speechless and struck to the core...so I go to preset 73 (ODS HRM Hot Touch), bridge pickup and immediately, instantly get goosebumps. There it is. The sound. Without changing anything. With a light touch a David Lindley sound, with more touch Robben Ford (Talk to your daughter, Cannonball Shuffle, depending on the picking). As I said, I am completely stunned. Even if all the rest of the presets were unusable for me, I would have to keep the thing. I am shocked... Like a dream. It's certainly partly a happy interaction of the FM 3 and the rather improper use (Ethos Amp instrument input, modelling and cabs not switched off), but strangely enough it doesn't make noise like before, even without the humbuster. The overall sound is even better than it was back then. I've been noodling for 4 hours now ;)
FM3 Edit and Fractal Bot also work and now I'm blissfully going to sleep and dreaming of Alexander Dumble; who is surrounded by lots of good-looking girls. God rest his soul and yours.
A warm greeting from Kirchheimbolanden,
Andreas
AXE-FX IS SUCH A GOOD MACHINE – BETTER THAN ANYTHING ELSE !!!!!
Hello Knut,
thank you very much for your effort! It worked. The Axe Fx III is such a good machine – BETTER THAN ANYTHING ELSE !!!!!
All the best, Jakub!
FRACTAL IS ABSOLUTELY THE BEST!
Hello,
FM3 has arrived. What can I say… really great device! Sounds absolutely mega.
I've tried them all, Kemper (it's great too), Helix, Strymon, Simplifier, but Fractal is absolutely the best!
Rock on!
Cheers, Oliver
SIMPLY GREAT!
Good morning G66-Team,
I wanted to give you some quick feedback. Quite apart from the fact that the ordering process worked brilliantly and quickly, and that I'm thrilled with the Axe FX 3 after the first few days, it's the little things around it that really stand out. It starts with the idea of the T-shirt, continues with a handwritten name on the envelope, and ends with the Merci pack. That's what I call a positive customer experience. Simply great!
Many greetings and have a nice weekend,
Olaf
I AM SIMPLY THRILLED!!! 100% AMP FEELING - IT WAS MERCILESSLY COOL!
Morning Jacques!
I wanted to give you a small interim report on the FM3. I am simply thrilled! The amp simulations are worlds better than those of the Helix. The feeling of "hanging" on a real amp is, in my opinion, 100% there. The interaction of the guitar, the volume pot of the guitar, it’s all really great!
Yesterday afternoon/evening was the first rehearsal with the FM3. It was mercilessly awesome and such good fun!
As for the FM9, Jacques, please keep my order open! When it is available > email me please!!! I mainly want to play the FM9 and have the FM3 with me as a back-up.
By the way: The German axefx.de forum is mega! I have already received VERY GOOD competent help there!!!! That is really impressive!
Lenni
BY THE WAY, THE ELIS.8 ARE A REAL HIT!
Hello Jacques,
Thank you very much for your information and once again a big thank you for being so accommodating. Your customer orientation is simply exemplary! By the way, the Elis.8 are a real hit and perfect for my plans.
Many greetings from the south, have a good time and see you next time,
Otto
WOW.... NEVER HAD SUCH A GOOD SOUND! I AM A HAPPY GUITARIST!
Hi Jacques, I've had the FM9 since yesterday and just wanted to say a huge thank you! My wife Marion bought it from you as a surprise for me....and it was a real success. Great service and insane quality. I'm a happy guitarist. Wow....Have never had such a good sound.
Best regards / Timo
"TRUE HAPPINES FOR GUITARISTS" REALLY WASN'T AN EXAGGERATION!!
Hello Jacques,
Once again: congratulations on your sales approach! It really is fun to receive such a parcel with an envelope with your handwritten name on it. And then the enthusiastic letter. The quick start instructions deserve a special mention - meanwhile many have recognised the necessity for that kind of thing (with cheet sheets etc), but no-one before you has hit the nail on the head with important things being explained in a simple (but not too simple) way and without getting lost in too much detail. And the occasional reminders (look for a nice preset and play some guitar…) are the icing on the cake.
By the way, I have no idea how long I spent playing when I plugged the AXE-FX in for the first time, but it was a long time. Much longer than I actually had time for…. :-)
I'd like to take this opportunity to request a possible future update: given the huge amount of incredible and surprising presets, it would be very useful to be able to give a "like" at the touch of a button. Especially when zapping through the presets looking for a particular sound, you often stumble across something that you would like to use later, but generally have a guitar in your hands and not a pencil….!
Yes, there are favourites banks for this, but it would be good to be able to have the favourites in a big pool before sorting through them more carefully. Of course, it might well be that this function already exists and I'll discover it when I study the manual more closely…
Anyway, I have come to the conclusion that I can now part with my remaining digital and synth stompboxes, as the AXE really has everything in it. (Only the Gamechangeraudio devices will have to stay - they simply look too good and I think the PLUS functionality is already in the AXE…..?)
Unfortunately, the AXEFX will soon be disappearing into the rack at the rehearsal room and I won't be able to spend every evening exploring its possibilities on the sofa!
So, once again many thanks for the quick delivery, etc.
True happines for guitarists really wasn't an exaggeration!
Regards,
Marten
WE CAN TAKE A LEAF OUT OF YOUR BOOK WHEN IT COMES TO CUSTOMER SERVICE
Hello G66 Team,
Yesterday my FM3 arrived safely packed. On top of all the joy that I finally had the device in my hands, I would also like to say how pleased I was with the whole process.
As the sales manager of a large agency, I can judge that kind of thing very well. Beginning with the personally addressed e-mails and the positive statements about the FM3, from the word go it all feels very special. Furthermore, everything was delivered as promised and you can really rely on everything working out, while always being aware of all the order steps. Cool.
Then yesterday the package arrived with a very nice covering letter, with chocolate and a G66 T-shirt. I was thrilled about that too. You also included the latest software. Hats off to you.
All in all, it’s been a great shopping experience at G66. I was so impressed that I also spoke to our marketing department and our managing director here at Greven Medien GmbH about this positive experience and would like us to take a leaf out of your customer service book.
So, feel praised everyone! Thank you!
With kind regards,
Joachim
FANTASTIC - MEGA BIG GRIN – BLOODY FINGERS !
Moin Jaques,
You are really cool!!! Thanks a lot for the chocolate and the fast shipping!!! Because of the Xmas business, I didn't expect to receive the device until the next few days. And the first impression is: fantastic!!! Yesterday I played my fingers bloody while listening to the presets and I have a MEGA big grin on my face!
All the best and best wishes from the coast to the coast!
Jörg
A SPECIAL FEELING WITH G66!
Hello Jacques
I have to give you a huge compliment. I have already had a few questions about the FM3 and I have to mention that you always answer in a very short time: especially currently from Knut.
G66, simply a special feeling and a company that feels responsibility towards its customers!
Many thanks
Dominic
MY GREAT EXPECTATIONS HAVE BEEN GREATLY EXCEEDED !
Hello Jacques,
Thank you very much for the incredibly fast delivery and the cap that came with the T-shirt. It really made me very happy. Please excuse me for not getting back to you until now, but on the day of delivery I found out that I was going to be a father, so a few things just had to take priority at first.
First of all, I have to praise you for the incredible foresight to include a mega pack of Merci (you know how to keep women quiet ;-)).
What can I say. As an owner of Mesa Boogie, Engl and Marshall amps, all the good "modellers" of the time, Avid-Eleven Rack, Kemper and various plug-ins, I have to admit that my expectations for the AXE-FX were great, but they were vastly exceeded. I'm actually considering selling my dearly beloved Triaxis 2:90 combo from MesaBoogie and all the other stuff along with it.
The level of detail, the response, it’s as if I were playing the real amp. For me, the Triaxis has always been the holy grail as far as my tone is concerned. Over 20 years in use and it has never let me down. The AXE alone comes close to 100%. It’s only the modes of the 2:90 power amplifier that I couldn’t feel yet (Deep/Modern/half Drive) but with some time I am sure I’ll get to the same result. The possibilities in the AXE are probably given.
I won't even begin to talk about the other possibilities. It's almost unbelievable if you haven't experienced it and I'm really very fussy about sound and feel. No other modeller has ever given me this feeling.
I've been at FOH for over 20 years for many acts from small to large and have been running a small studio for over 10 years. More for nostalgic and non-profit intentions. The bands that record with me are more from the up-and-coming scene and I try to support them as much as I can and give something back to the scene here.
I bought the AXE mainly for my private pleasure, but it will make my work with the bands much easier. Anyone who has miked real boxes knows what I mean :-)
All in all, and in conclusion, many, many thanks again for the great package you have put together. Keep up the good work, that's exactly what good customer service is all about. The information that it is being checked, packed and shipped, and all that with a personal address, makes you feel a bit more important and not like just another customer.
Continued success and stay with us for a long time.
Best regards from Spessart to Flensburg, where the driving licences live ;-)
Udo
AT THE END OF DAY I WAS BLOWN AWAY!
Dear Jacques!
My package arrived today at the end of the day and I was blown away!
Not only for the amazing piece of gear but also for all the care that you guys put on the order: cool guides, nice "thank you" letter, the t-shirt and if all of this was not nice enough, I got a box of chocolates!!!
You made my day. Now I'm "playing" with my unit trying to unveil all the secrets behind it....
Thank you very much from a happy customer.
Cheers /Flavio
ABSOLUTE BUSINESS AND I AM SO SUPER, SUPER SATISFIED
Hello dear Jacques,
First of all, I would like to get in touch and tell you how great the AxeFX III MK2 is. It's really unbelievable - I use everything from jazz guitars, acoustic guitars, Strat guitars and Gibson guitars to classical guitars and baritones!
It really is the absolute business, and I am so super super satisfied with this device. Especially for online lessons or studio productions like gigs and theatre productions (which I don't have at the moment?) the thing is actually running 10 hours a day for me.
Wow!!!!!????? I turn it on every day with enthusiasm.
Best regards from Steinmauern
Heiko Gottberg
Gitarrist • Gitarrenlehrer • Komponist • Sounddesign
www.heikogottberg.de
THE AXE FX REALLY IS THE GAME-CHANGER!
Hi,
Really looking forward to the FM3! The AXE FX really is the game-changer it's made out to be.
What could be better than always having these grandios sounds with you in a compact format?
Your unbeatable customer service completes the package!
Have a great weekend and best regards,
Timo
SOUNDS I HAVE BEEN LOOKING FOR FOR OVER 40 YEARS
Hello Jacques,
After intensive familiarisation with this wonderful AXE FXIII system and the FC6 and FC12 controllers, I have to admit after just under 3 weeks - sensationally good, and I can realise exactly the sounds that I have been looking for for over 40 years. The money I could have saved, not to mention all the lugging around of various tube amps and 4x12 cabinets… Super classy and extremely addictive - you just can't drag yourself away. You are absolutely right - this really is a guitarist's delight - thank you for it.
Kindest regards and stay healtyh
Richard
40 YEARS OF MUSIC - NEVER GOT SUCH GOOD SERVICE BEFORE!
Hello Jacques,
I wanted to tell you that I found the entire conversation with you in connection with the AXE FX III MK 2 not only very pleasant and refreshing, but also personal and binding. It's impressive that you take the time to get to know your customers’ backgrounds. I hope you also had some fun in the process. The absolute highlight, however, was that when I unpacked the device I thought, hey, you’ve even included the USB cable (which is not the case with all dealers / products) and oh, what's that big fat red instruction manual in the box? ;-)
I've been making music for 40 years and I've certainly invested one or two large sums in equipment, but I've never received this "service". Crazy! MERCI!
Gladly again! Best regards
Uwe
PURE ENTHUSIASM / THE BEST DECISION EVER !
Dear Jacques
We had a small rehearsal concert at the weekend. A total of 6 bands played. My sound was praised to the skies from all sides. So glad! I am really extremely happy with the FM9. It was the best decision ever! Really a super product that you are selling
Very best regards / Thomas
GUITARIST’S DELIGHT...A TOTAL UNDERSTATEMENTG.
Hello Jacques,
I didn't want to bother you again, since you probably get 1,000 e-mails. But just one more time: I was already totally thrilled with my Axe-Fx II Mark II, but this is simply UNBELIEVABLE. I have no words for this: guitarist's delight... a total understatement.
Thanks so much for listening!
Peter