40 YEARS OF MUSIC - NEVER GOT SUCH GOOD SERVICE BEFORE!
I wanted to tell you that I found the entire conversation with you in connection with the AXE FX III MK 2 not only very pleasant and refreshing, but also personal and binding. It's impressive that you take the time to get to know your customers’ backgrounds. I hope you also had some fun in the process. The absolute highlight, however, was that when I unpacked the device I thought, hey, you’ve even included the USB cable (which is not the case with all dealers / products) and oh, what's that big fat red instruction manual in the box? ;-)
I've been making music for 40 years and I've certainly invested one or two large sums in equipment, but I've never received this "service". Crazy! MERCI!
Gladly again! Best regards
EVERY SECOND OF WAITING WAS WORTH IT – IT DOESN’T GET ANY BETTER THAN THIS!
the FM3 arrived yesterday! This thing is the absolute business. Every second of waiting was worth it. Thank you for the excellent and very personal service! It doesn't get any better than this.
Best regards from Hamburg
BEST ORDER CONFIRMATION EVER RECEIVED!
Congratulations on the best order confirmation I have ever received! Proof that passion for the product is the best marketing manager.
BY THE WAY, THE ELIS.8 ARE A REAL HIT!
Thank you very much for your information and once again a big thank you for being so accommodating. Your customer orientation is simply exemplary! By the way, the Elis.8 are a real hit and perfect for my plans.
Many greetings from the south, have a good time and see you next time,
THE FM3 IS THE BUSINESS – THE ÜBER-BUSINESS !
Hey Knut, thank you very much.
Have I ever mentioned how ingenious I find the FM3, no.
The FM3 is the business, or rather the über-business.
Best regards Marco
I NEVER THOUGHT I WOULD BE CONVINCED SO QUICKLY!
first of all, many thanks for your nice mail. This transparency in the ordering process and these fine little details, like the chocolate, the T-shirt and the personal envelope are just great! Many thanks for that! I had ordered the FM3 as a B-stock, but it looks like new. :)
I've already been through a few things: HX Stomp, I have a Kemper here, but somehow I always miss something that my amps give me (Friedman and Morgan). With the FM3 it’s different: a much more transparent sound, logically structured despite its complexity and not that difficult to configure. I compared the FM3 Smallbox amp with my real Smallbox 50 earlier and the sound is spot-on. The Kemper couldn't capture this amp, the FM3 does.
I didn't think I'd be won over by this thing so quickly. Finally, proper mobile recording! :)
In any case, thanks for the great service. :)
Best regards from Berlin
AMAZING - NOW I CAN SELL EVERYTHING!
Thanks a lot, tried the FM3, amazing, I’m very happy. Had Boss Gt-1000 and Lexicon PCM81 and many floor pedals before, now I can sell everything😀😀.
WE CAN TAKE A LEAF OUT OF YOUR BOOK WHEN IT COMES TO CUSTOMER SERVICE
Hello G66 Team,
Yesterday my FM3 arrived safely packed. On top of all the joy that I finally had the device in my hands, I would also like to say how pleased I was with the whole process.
As the sales manager of a large agency, I can judge that kind of thing very well. Beginning with the personally addressed e-mails and the positive statements about the FM3, from the word go it all feels very special. Furthermore, everything was delivered as promised and you can really rely on everything working out, while always being aware of all the order steps. Cool.
Then yesterday the package arrived with a very nice covering letter, with chocolate and a G66 T-shirt. I was thrilled about that too. You also included the latest software. Hats off to you.
All in all, it’s been a great shopping experience at G66. I was so impressed that I also spoke to our marketing department and our managing director here at Greven Medien GmbH about this positive experience and would like us to take a leaf out of your customer service book.
So, feel praised everyone! Thank you!
With kind regards,
SERVICE IS A BLAST - NEVER EXPERIENCED SUCH GREAT CARE! FM9 IS MEGA!
thank you very much for your info. FM9 mega! Service 1+* and the Merci are already on my hips! :-) Your service is exemplary and absolutely great! I have never experienced such great care as with you. I appreciate it very much. THANK YOU!
I'll probably use the FM9 for the first time on Tin Lizzy this weekend. Marc is lending me his MF10 for testing purposes. Would probably be the ideal setup. If that's the case, I'll certainly be in touch again regarding the Redsound speakers. -As pleased as I am sorry ;-)))))))
Best regards from Turbo Borgstedt / Micha
MY EXPECTATIONS FAR EXCEEDED – SPEECHLESS AND HAPPY!
iI thought and also hoped that the FM3 must be a good device ... but it has far exceeded my expectations, great sound and really nice presets, I am actually speechless and happy !!! Thank you very much for the fast delivery.
I AM OVERWHELMED - FRACTAL AUDIO IS A WHOLE OTHER DIMENSION!
The reason I haven't contacted you yet is that I'm up to my ears in FX III ;-) . Apart from the fact that everything has arrived in one piece and is working, I would like to tell you that I am thrilled ... even more:
I am overwhelmed! I was already spoiled by the "Helix", but the machines from you/Fractal Audio are a completely different dimension.
First of all, I set up a few things on the "FX III" to suit my needs, adjusted the "FC-12" configuration and then, late yesterday afternoon, I started listening to the presets; I didn't get any further than no. 0030, as there are usually up to eight scenes each, but I am absolutely "blown away"!
And I also enjoyed "shopping" with you. You were very friendly and patient with me ... thank you very much, Jacques!
So, I’ll join the chorus of the many G66/Fractal Audio enthusiasts and remain ...
... with best regards
YOU HAVE BY FAR THE BEST SERVICE OF ALL!
Great ! Exchange FM3 has arrived ! Many thanks :-)
You have by far the best service of all! In all seriousness!!
best regards Mathias
I HAD TO CRY MY EYES OUT: SOMETHING HAPPENED THAT I WOULD NEVER HAVE EXPECTED IN THIS LIFE - A MIRACLE!
Yes, so... I'm sitting here and have to write to you. I can't help it. I could cry (and have done so).
To my great surprise, I actually managed to get the FM 3 to sound right through my two Ethos overdrive amps. Tried all the presets, at first hypersceptical (I can hear fleas coughing and.... yes, fleas coughing, whoever says otherwise has no idea), then more and more relaxed, found great clean sounds, on the other hand Bludotone is absolutely great for me. And I'm still only scratching the surface of the possibilities.
I went straight into the guitar inputs after everything else sounded more than suboptimal (FX Return etc.). Not much clipping, I can turn off the bass on the amps anyway. And then something happened that I never expected to happen in this life. For me it's a miracle. God knows I've played and tried out a lot in my life.
My best sound 25 years ago an old Blade Telecaster in a universe!!! solid state Hi-Fi amp with homemade cable, Tube Screamer TS 10, Ibanez Delay, nothing else. Pick-sensitive, nothing sounded like Hi-Fi, tight bass, great clean sounds, never sounded like solid state. Solo it sounded like a mixture of Santana and Dumble (although the term was completely foreign to me at the time). Simply divine. By the way, only with zinc-carbon batteries in the tube screamer, if they weren't in, the sound was almost gone.
And I wasn't the only one who found it divine. I have never been able to reproduce this sound since.
And today, I am still completely stunned... actually speechless and struck to the core...so I go to preset 73 (ODS HRM Hot Touch), bridge pickup and immediately, instantly get goosebumps. There it is. The sound. Without changing anything. With a light touch a David Lindley sound, with more touch Robben Ford (Talk to your daughter, Cannonball Shuffle, depending on the picking). As I said, I am completely stunned. Even if all the rest of the presets were unusable for me, I would have to keep the thing. I am shocked... Like a dream. It's certainly partly a happy interaction of the FM 3 and the rather improper use (Ethos Amp instrument input, modelling and cabs not switched off), but strangely enough it doesn't make noise like before, even without the humbuster. The overall sound is even better than it was back then. I've been noodling for 4 hours now ;)
FM3 Edit and Fractal Bot also work and now I'm blissfully going to sleep and dreaming of Alexander Dumble; who is surrounded by lots of good-looking girls. God rest his soul and yours.
A warm greeting from Kirchheimbolanden,
DAMN IT, THIS IS CRAZY
Damn it, this is crazy! The new AxeFX is exactly what I had hoped for - only even better!
Having skipped the second generation this is a real quantum leap for me. It all just sounds so real!
I may just be a very average guitarist, but it is such good fun being able to at least sound like a great one - with all the sounds we know and love from our favourite bands! Now I can finally hear just how different my guitars really sound...
And so far I've only tried out a few of the factory presets and changed very little.
Fantastic! Sorry, have to stop writing... there's a guitar to play ?!
I wish you and your team a great week!
All the best,
THE NICEST AND BEST SERVICE (AND NOT ONLY IN MUSIC)
Thank you very much for the nicest and best service I know (and not only in the music field))
And have a nice day,
I’M 100% CONVINCED ABOUT THE AXE-FX 3 AND DON’T MISS MY MARSHALL IN THE LEAST!
Sorry it’s taken so long to get back to you. Many thanks for the Axe-Fx III.
First off I need to explain: I’ve been playing the guitar for 32 years, so I grew up with tube amps. In December last year my Marshall JVM410HJS gave up the ghost. As getting it repaired is kind of difficult just now, I had to fall back on my FX2, which up to now had just been used in the effects loop of the Marshall. I had never bothered to check out the amps or cabs. Then I started experimenting and what I managed to achieve made me very curious.
Soon I was convinced that I needed an FX3!!! Just unpacking it was a pleasure and I felt like a little kid ? The packet of Merci was a nice surprise! A very high-quality product, lovingly packed!
After a month of exhaustive testing and experimentation I’m 100% convinced about the FX3 and don’t miss my Marshall in the least! I can recommend the FX3 to anyone. I’ve even gone so far as to put my name on the waiting list for an FM3 and I very much hope it will be deliverable soon.
I can’t wait ? Whatever happens, kudos to you all and keep up the good work, also with the tutorials, which I have found very helpful, especially those from Bernd Kiltz and Marco Fanton.
Many thanks and greetings to Flensburg,
THAT'S WHEN YOU KNOW WHY YOU STAY LOYAL TO G66
Hi Jacques – I would like to thank you again.
On the one hand for the fast delivery, on the other hand for the accommodating and speedy repair of my AX8 – that's when you know why you remain loyal to G66!
Best regards, Haiko
EXTREMELY WELL-EQUIPPED GUITAR SHOP FOR ME ALONE – REALLY GENIAL!
Simply unbelievably good! I've been enjoying the fantastic sound in the rehearsal room for 4 hours.
The FM3 is very easy to use (I can't understand the reviews on the net, it couldn't be simpler and more flexible): Pick amp and cap, add a bit of reverb, tremolo in front of the amp, an analogue delay behind it, a drive in front of it, gate between amp and cap, EQ behind it, a bit of treble off, a bit less bass, add a phaser. What can I say? Within half an hour I had such a grandiose setup with 6 scenes that I've been enjoying it ever since and can't get enough of playing.
I just turned on the MF.10 (with ear protection) (output at +4 dBu). What a riot! I think that should really be enough volume reserves for any situation. I'm flabbergasted...
For the next few weeks I'll have to "rummage" through the range of amplifiers and caps ;-) I feel like I have an extremely well-equipped guitar shop all to myself. Really ingenious!
Thanks for the checkup and the update. The box is running perfectly! By the way, the cooler hasn't started up once in the 4 hours (or so quietly that I didn't hear it during the breaks in playing). Here are a few impressions and greetings from the rehearsal room.
PS: Always G66 and always Fractal! Recommendations are absolutely guaranteed!
NEVER THOUGHT IT COULD BE SO U N B E L I E V A B L E !
To be honest, I would not have thought that this thing could be so UNBELIEVABLE...
I read a lot and informed myself on the net and then I came across Marco Fanton. His preset "Sky" was the deciding factor for me.
Well, it sounds awesome and is a lot of fun.
Have a nice week and see you then
THE BEST DECISION OF MY LIFE AS A MUSICIAN !
That was the best decision of my life as a musician to switch to AXE FX III, FC6 & 12 and now 3 EV's - this system is simply great, it's a lot of fun and I'm looking forward to putting it all together with the ELIS - because then I'll be complete.... ?
IN THE MUSIC BUSINESS FOR OVER 30 YEARS BUT I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS!
I am impressed. I've been in the music business for over 30 years now, and I've NEVER experienced such friendly and competent advice and handling.
Congratulations and thank you that there are people like you who do such a great job!
THE FM3 REALLY KNOCKS THE AX8 STRAIGHT OUT OF THE REHEARSAL ROOM!
Hi dear Jaques,
after the first test: HAMMER... The FM3 really knocks the AX8 for six, straight out of the rehearsal room... thank you very much.
THE ELIS.8 HAS ENHANCED MY FM9 SIGNIFICANTLY - SOUNDS HUGE !
I didn't want to miss giving you some short feedback:
The speakers and pedal arrived here safe and sound a few days ago. I like the boxes very much and they enhance my FM9 considerably - a very good and inspiring sound. And indeed, the two small boxes sound at least as big as my Deluxe Reverb and, thanks to the FM9, also very authentic.
Many thanks for the excellent service!
YESTERDAY I BEGAN TAKING APART MY PEDAL BOARD!
I spent a long time convincing myself - over the last 15-20 years I've collected a large number of amps and pedals…even dealt in them (www.hiddennotes.de) and after a couple of days with the FM3, yesterday I began taking apart my pedal board…what I want to say is, what a fantastic product!
I'm totally addicted and asking myself why I didn't try it ages ago…but better late than never, right?
All the best and catch you soon;)
M E G A ! THIS THING IS AWESOME!
The FM3 arrived today. Wow! Many thanks for the super-fast processing. Then I opened the package. I was very pleased with the contents. I quickly listened to the factory sounds and, after studying numerous videos, created my first own preset.
What can I say? MEGA! This thing is awesome. One thing's for sure: KÖNIGSBRUNN IS FM3!
Today I PLAYED for the first time in a very long time and didn't constantly try to make the sound even better. And that with a brand new device.
Thanks again for your service.
Stay healthy & many greetings,
AXE-FX IS SUCH A GOOD MACHINE – BETTER THAN ANYTHING ELSE !!!!!
thank you very much for your effort! It worked. The Axe Fx III is such a good machine – BETTER THAN ANYTHING ELSE !!!!!
All the best, Jakub!
ALL THIS WAS NOTHING AGAINST THE AXE-FX - IT MAKES ME REALLY HAPPY
I have had an Axe FX II for about a year now. It is connected to an Engl 2 x 50 watt power amplifier. I have 2 4x12" Marshall boxes connected to it. The ones with the greenbacks. And what can I say? I will never play anything else again. It's hard to imagine that it could be any better. But that's how it seems to be. That's why I want the Axe FX 3 Turbo so bad. Over the years, I've had just about all the big-name stuff. None of that was anything compared to the Axe FX. It makes me really happy. And I can't stop playing. So, now I hope to have the FX III soon, and the floor pedal to go with it.
Have a nice day
THE BEST DEVICE ON THE MARKET!
Congratulations, you currently have the best device on the market.
Best regards from Kilchberg,
WOW.... NEVER HAD SUCH A GOOD SOUND! I AM A HAPPY GUITARIST!
Hi Jacques, I've had the FM9 since yesterday and just wanted to say a huge thank you! My wife Marion bought it from you as a surprise for me....and it was a real success. Great service and insane quality. I'm a happy guitarist. Wow....Have never had such a good sound.
Best regards / Timo
I’LL BE STUCK IN FRONT OF THIS DAY AND NIGHT !
Wow, thanks for everything. As @metalbobby on Instagram I’ve played just a single preset and I’m in love already… man you guys are so great… this thing is amazing.
I’ll be stuck in front of this day and night.
Thanks for the quick delivery of the Axe-Fx III Mk2 and the firmware and so on.
All the best,