As Europe’s only distributor, we at G66 are the world’s biggest and most important recipient and therefore receive both the best support and the best service. We also also have a hot line directly to the developers of our products.
Being the exclusive distributor is a responsibility we take seriously, so it is extremely important for us to build up our products over the long term.
The main requirement for this is to have enthusiastic and completely satisfied customers. On the one hand, we take pride in giving our customers the best possible service, while on the other hand such service-oriented policy brings tangible benefits in the long term. Last, but not least, having such a good and friendly relationship with our customers is quite simply great fun.
Basically it comes down to this: at G66 we are flexible, accommodating and straightforward; we are service-oriented and always available; and being a small team we always instantly know who we are talking to, whether it’s on the phone, via the Internet or, occasionally, in person. In other words:
As a G66 customer you feel like you are being very well taken care of. Seven days a week, 365 days a year.
G66 ALL-ROUND CHECK
We test every single device thoroughly in all its functions before we send it off to a customer. On the Axe-Fx and Ultra we also replace the original fan with one that is almost completely silent and install the latest firmware. Just to be on the safe side we place the already very carefully packed device into an extra outer box. Then at 3 pm UPS directly informs the customer of the parcel number so that he or she can track its progress..
EASY REPAIRS – NO COSTS
We provide a 36 month guarantee. Any article found to be defective within the first month will be replaced (dependent on availability). On top of this within the first year we will pick up defective products at our own expense anywhere in Europe and will repair and carefully check them in our in-house workshop, generally within 48 hours. Then we ship them back home to you in perfect working order once again.
If a piece of equipment is no longer prepared to work like it should, we don’t just sent it to some outsourced service centre somewhere, but rather have our own workshop specifically set up to deal with our products and equipped with all the necessary spares.
It’s the perfect environment for our accomplished tech, Holger Heisinger, who is equally at home working with complex digital technology and good-old analogue stuff. He also just happens to have a huge amount of experience to draw on…
…as over the last 25 years he has toured all over the world with the likes of Tina Turner, Michael Jackson, Joe Cocker, Lee Ritenouer, Herbie Hancock, Manfred Mann’s Earth Band, Udo Lindendberg, Heinz Rudolf Kunze and also Frank Zappa & The Mothers of Invention, as chief PA tech. As you may well already know, Frank Zappa’s son, Dweezil Zappa recently replaced his father’s monster rack with an Axe-Fx II, bringing everything nicely full-circle, at least for Holger. By the way, the picture on the right is not Holger, but Ursli, our youngest G66er.