NOW I KNOW, IT CAN GET EVEN BETTER !
the FM3 arrived safe and sound yesterday and I was able to test it right away in the band rehearsal. What can I say...I was sure of my Helix...now I know that it can get even better ;-)
Big praise for your sales work! The fast shipping, the personal letter, and on top of that a box of chocolates...it doesn't get any better than that! Keep it up, keep it all the same!
NOT CUSTOMERS, BUT FANS!
Many thanks also for the sweet surprise, the great T-shirt and the short instructions for beginners... I will probably need them quite a bit at first.... and only call in an absolute emergency.
Great praise for a great service and a very customer-oriented approach.
That's why you don't really have "customers", but fans... Today you got one more!
Many greetings from the Rhineland
I ADMIRE YOUR CONCEPT - KEEP IT UP!
I am happy and surprised at the same time about your personal answer.
I admire your concept of bringing high-quality products directly to the customer - professionally and very personally. And I admire that you have very successfully managed to win over the customers themselves as brand ambassadors.
Some of my (advertising) clients follow the same concept - also with success!
Keep up the good work!
Best regards from Bad Waldsee
THE MOMENT WHEN YOU PLUG IT IN AND GAPE!
Hi Jacques und Sussi!
Many thanks for the quick delivery of the FM3. Simply sensational how beautifully you packaged the thing, added a very nice welcome letter, packed a T-shirt and even a bar of Merci. More is not possible (-: Thank you!!!
And then the moment when you plug it in and gape! The short version is: I sold my Helix Floor yesterday (-:
Best regards from the Ruhrpott
Good luck ! Rainer
BEST HANDLING WORLDWIDE!
FC-6 arrived, installed ... works! Once again, a thousand THANKS for the absolute best handling worldwide.
There is no other company where I prefer to buy.
Kind regards Nicolai
M E G A ! THIS THING IS AWESOME!
The FM3 arrived today. Wow! Many thanks for the super-fast processing. Then I opened the package. I was very pleased with the contents. I quickly listened to the factory sounds and, after studying numerous videos, created my first own preset.
What can I say? MEGA! This thing is awesome. One thing's for sure: KÖNIGSBRUNN IS FM3!
Today I PLAYED for the first time in a very long time and didn't constantly try to make the sound even better. And that with a brand new device.
Thanks again for your service.
Stay healthy & many greetings,
THE FM3 IS THE BUSINESS – THE ÜBER-BUSINESS !
Hey Knut, thank you very much.
Have I ever mentioned how ingenious I find the FM3, no.
The FM3 is the business, or rather the über-business.
Best regards Marco
NOT BEEN THIS EXITED SINCE GETTING MY AXE-FX II
Hi Hope your both well. New FM 9 arrived yesterday and it is working perfectly.It is an amazing piece of gear. Not been this exited since getting my Axe Fx ll.
Thanks for your support.
Best regards / John
THIS THING IS JUST SOMETHING ELSE ENTIRELY!
My God, what a fantastic thing this is! And what fun it's been quickly playing through it!! The audio interface is great and the presets are just fun! The Kemper is not bad, but this thing is just something else entirely! Jacques, thank you very much!
Thanks for the chocolate, my wife will enjoy it!!
All the best and stay healthy!
I’LL BE STUCK IN FRONT OF THIS DAY AND NIGHT !
Wow, thanks for everything. As @metalbobby on Instagram I’ve played just a single preset and I’m in love already… man you guys are so great… this thing is amazing.
I’ll be stuck in front of this day and night.
Thanks for the quick delivery of the Axe-Fx III Mk2 and the firmware and so on.
All the best,
EVERY SECOND OF WAITING WAS WORTH IT – IT DOESN’T GET ANY BETTER THAN THIS!
the FM3 arrived yesterday! This thing is the absolute business. Every second of waiting was worth it. Thank you for the excellent and very personal service! It doesn't get any better than this.
Best regards from Hamburg
I AM SIMPLY THRILLED!!! 100% AMP FEELING - IT WAS MERCILESSLY COOL!
I wanted to give you a small interim report on the FM3. I am simply thrilled! The amp simulations are worlds better than those of the Helix. The feeling of "hanging" on a real amp is, in my opinion, 100% there. The interaction of the guitar, the volume pot of the guitar, it’s all really great!
Yesterday afternoon/evening was the first rehearsal with the FM3. It was mercilessly awesome and such good fun!
As for the FM9, Jacques, please keep my order open! When it is available > email me please!!! I mainly want to play the FM9 and have the FM3 with me as a back-up.
By the way: The German axefx.de forum is mega! I have already received VERY GOOD competent help there!!!! That is really impressive!
40 YEARS OF MUSIC - NEVER GOT SUCH GOOD SERVICE BEFORE!
I wanted to tell you that I found the entire conversation with you in connection with the AXE FX III MK 2 not only very pleasant and refreshing, but also personal and binding. It's impressive that you take the time to get to know your customers’ backgrounds. I hope you also had some fun in the process. The absolute highlight, however, was that when I unpacked the device I thought, hey, you’ve even included the USB cable (which is not the case with all dealers / products) and oh, what's that big fat red instruction manual in the box? ;-)
I've been making music for 40 years and I've certainly invested one or two large sums in equipment, but I've never received this "service". Crazy! MERCI!
Gladly again! Best regards
AMAZING SUPPORT FOR AN AMAZING DEVICE !
Thank you very much again, amazing support for an amazing device. I am so thrilled.
Greetings and keep up the good work!
IN THE MUSIC BUSINESS FOR OVER 30 YEARS BUT I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS!
I am impressed. I've been in the music business for over 30 years now, and I've NEVER experienced such friendly and competent advice and handling.
Congratulations and thank you that there are people like you who do such a great job!
BEST ORDER CONFIRMATION EVER RECEIVED!
Congratulations on the best order confirmation I have ever received! Proof that passion for the product is the best marketing manager.
FRACTAL IS ABSOLUTELY THE BEST!
FM3 has arrived. What can I say… really great device! Sounds absolutely mega.
I've tried them all, Kemper (it's great too), Helix, Strymon, Simplifier, but Fractal is absolutely the best!
THE BEST DEVICE ON THE MARKET!
Congratulations, you currently have the best device on the market.
Best regards from Kilchberg,
THE BEST DECISION OF MY LIFE AS A MUSICIAN !
That was the best decision of my life as a musician to switch to AXE FX III, FC6 & 12 and now 3 EV's - this system is simply great, it's a lot of fun and I'm looking forward to putting it all together with the ELIS - because then I'll be complete.... ?
IMPRESSED HOW MUCH MORE ACCESSIBLE THE AXE-FX III IS WITH THE FC-12
Hi Sussi and team,
FC-12 arrived safely today, perfect. Really impressed with it and how much more accessible the axe-fx iii is with this controller. Brilliant.
Thanks again / Dan
DAMN IT, THIS IS CRAZY
Damn it, this is crazy! The new AxeFX is exactly what I had hoped for - only even better!
Having skipped the second generation this is a real quantum leap for me. It all just sounds so real!
I may just be a very average guitarist, but it is such good fun being able to at least sound like a great one - with all the sounds we know and love from our favourite bands! Now I can finally hear just how different my guitars really sound...
And so far I've only tried out a few of the factory presets and changed very little.
Fantastic! Sorry, have to stop writing... there's a guitar to play ?!
I wish you and your team a great week!
All the best,
WITH YOU ONE FEELS SIMPLY AT HOME - SERVICE A DREAM
Today my big guitarist's delight arrived at my place and what can I say?! You guys are amazing!!!
On top of this magnificent instrument, your service is a dream. Starting with that nice personal email. After the order was placed, the delivery was fast. I had the feeling that you knew beforehand that I was going to order and sent everything on its way ;-).
Everything is perfectly packed. The devices are checked in advance and not just blindly sent to the customer.
That's exactly how I imagine it and that's exactly how you make customers happy :) And for all the sweethearts there is also a little surprise.
It just feels like an adoption by G66 and you have been warmly welcomed. You simply make me feel at home.
Thank you very much and stay as you are ;)
Best regards to the far north :) ..
SOOOO EXCITED - SOUND BLEW ME AWAY!
I'm soooo excited about the AXE FX III..... especially the sound, which really blew me away - never thought I'd say that about a modelling device :)
I've been putting together a lot of presets with my favourite amps over the last few days, and I'm looking forward to being able to keep my hands on the guitar when I change my scenes and effects....
Best regards from Graz, Martin
I’M 100% CONVINCED ABOUT THE AXE-FX 3 AND DON’T MISS MY MARSHALL IN THE LEAST!
Sorry it’s taken so long to get back to you. Many thanks for the Axe-Fx III.
First off I need to explain: I’ve been playing the guitar for 32 years, so I grew up with tube amps. In December last year my Marshall JVM410HJS gave up the ghost. As getting it repaired is kind of difficult just now, I had to fall back on my FX2, which up to now had just been used in the effects loop of the Marshall. I had never bothered to check out the amps or cabs. Then I started experimenting and what I managed to achieve made me very curious.
Soon I was convinced that I needed an FX3!!! Just unpacking it was a pleasure and I felt like a little kid ? The packet of Merci was a nice surprise! A very high-quality product, lovingly packed!
After a month of exhaustive testing and experimentation I’m 100% convinced about the FX3 and don’t miss my Marshall in the least! I can recommend the FX3 to anyone. I’ve even gone so far as to put my name on the waiting list for an FM3 and I very much hope it will be deliverable soon.
I can’t wait ? Whatever happens, kudos to you all and keep up the good work, also with the tutorials, which I have found very helpful, especially those from Bernd Kiltz and Marco Fanton.
Many thanks and greetings to Flensburg,
THE SOUND BLOWS YOU AWAY!
I am still very enthusiastic about the fm3. It's one of those few products where you always find an answer already built in, even if it took you months to formulate the question in the first place.
But apart from the technical fascination, it's simply the sound that blows you away. You're right, this thing is just a little happiness maker.
Many greetings to the north!
MY GUITARS NOW SOUND BETTER AND THAT INSPIRES ME TO PLAY MORE AND BETTER
Just want to thank you! Your handling of my purchase of the FM3 has been a pleasure. It took some time for you to get the units to stock but that's not your fault. When they were delayed a couple of days you let me know by email. I appreciate that. When you got the units you sent me the paying details and 4 days after my payment I had the unit delivered. One or two of these days must have been bank business, so very fast delivery.
The FM3 itself is a fantastic piece of gear. Sounds much better than the previous modelers I have tried. (Headrush, Line6 Helix LT and Ampero One). The factory sounds in the FM3 are 90% nice sounding to me, whereas on all the other units it was the other way around, 90% crap!
One more thing: my FM3 came with the latest 4.0 Cygnus firmware that was just recently released. That was really impressive customer support!
I could go on with how my guitars now sound better than I thought was possible and how that inspires me to play more and better, but I'm sure you have heard that before. ??????
Have nice midsummer weekend
NEVER THOUGHT IT COULD BE SO U N B E L I E V A B L E !
To be honest, I would not have thought that this thing could be so UNBELIEVABLE...
I read a lot and informed myself on the net and then I came across Marco Fanton. His preset "Sky" was the deciding factor for me.
Well, it sounds awesome and is a lot of fun.
Have a nice week and see you then
FRACTAL AUDIO IS T - H - E SOUND!
How nice it is to receive an email directly from the owner and thank you also for your personalised letter. Just wanted to give a quick update as your customer service is so great. FM3 arrived yesterday. I am honestly speechless. I am never stepping back to other gear and will now start selling my floor effects collection. The Fractal sound is T-H-E sound.
Thanks for everything,
TOP SUPPORT OVER ALL THE YEARS
Thank you very much for the great support over the years.
FANTASTIC - MEGA BIG GRIN – BLOODY FINGERS !
You are really cool!!! Thanks a lot for the chocolate and the fast shipping!!! Because of the Xmas business, I didn't expect to receive the device until the next few days. And the first impression is: fantastic!!! Yesterday I played my fingers bloody while listening to the presets and I have a MEGA big grin on my face!
All the best and best wishes from the coast to the coast!