AMAZING SUPPORT FOR AN AMAZING DEVICE !

Servus Jacques,
Thank you very much again, amazing support for an amazing device. I am so thrilled.

Greetings and keep up the good work!
Martin

SUPPORT THAT IS FASTER THAN YOU. EVEN AT THE WEEKEND !

Hello Jacques;
I also wanted to thank you again for the quick handling of my problems with the FM3! A support that reacts faster than oneself and also on weekends. Apart from that, I am super satisfied with the FM3, for the price there is nothing better, more flexible or more ingenious on the market.

Thanks also for the tip about OMG-9. Your manuals are mega helpful and easy to understand. I will definitely test it.

Best regards, Tim

THE ELIS.8 HAS ENHANCED MY FM9 SIGNIFICANTLY - SOUNDS HUGE !

Hello Jaques,
I didn't want to miss giving you some short feedback:

The speakers and pedal arrived here safe and sound a few days ago.  I like the boxes very much and they enhance my FM9 considerably - a very good and inspiring sound.  And indeed, the two small boxes sound at least as big as my Deluxe Reverb and, thanks to the FM9, also very authentic.

Many thanks for the excellent service!

Best regards,
Wolfgang

I ADMIRE YOUR CONCEPT - KEEP IT UP!

Dear Jacques,
I am happy and surprised at the same time about your personal answer.

I admire your concept of bringing high-quality products directly to the customer - professionally and very personally. And I admire that you have very successfully managed to win over the customers themselves as brand ambassadors.

Some of my (advertising) clients follow the same concept - also with success!
Keep up the good work!

Best regards from Bad Waldsee
Jo

YESTERDAY I BEGAN TAKING APART MY PEDAL BOARD!

Hi,

I spent a long time convincing myself - over the last 15-20 years I've collected a large number of amps and pedals…even dealt in them (www.hiddennotes.de) and after a couple of days with the FM3, yesterday I began taking apart my pedal board…what I want to say is, what a fantastic product!

I'm totally addicted and asking myself why I didn't try it ages ago…but better late than never, right?

All the best and catch you soon;)
dominiqu

MAINTAINING SPECIAL CUSTOMER PROXIMITY !

Hi Jacques,
It's always a pleasure to hear/read from you. You have obviously been able to maintain this special customer proximity, which is great! The great device arrived quickly and has finally been in operation since this evening... :-)

Many thanks and best regards.
Christian

SIMPLY GREAT!

Good morning G66-Team,
I wanted to give you some quick feedback. Quite apart from the fact that the ordering process worked brilliantly and quickly, and that I'm thrilled with the Axe FX 3 after the first few days, it's the little things around it that really stand out. It starts with the idea of the T-shirt, continues with a handwritten name on the envelope, and ends with the Merci pack. That's what I call a positive customer experience. Simply great!

Many greetings and have a nice weekend,
Olaf

I AM SIMPLY THRILLED!!! 100% AMP FEELING - IT WAS MERCILESSLY COOL! 

Morning Jacques!
I wanted to give you a small interim report on the FM3. I am simply thrilled! The amp simulations are worlds better than those of the Helix. The feeling of "hanging" on a real amp is, in my opinion, 100% there. The interaction of the guitar, the volume pot of the guitar, it’s all really great!  

Yesterday afternoon/evening was the first rehearsal with the FM3. It was mercilessly awesome and such good fun! 

As for the FM9, Jacques, please keep my order open! When it is available > email me please!!! I mainly want to play the FM9 and have the FM3 with me as a back-up.

By the way: The German axefx.de forum is mega! I have already received VERY GOOD competent help there!!!! That is really impressive!
Lenni

MY EXPECTATIONS FAR EXCEEDED – SPEECHLESS AND HAPPY!

Hello Jacques,

iI thought and also hoped that the FM3 must be a good device ... but it has far exceeded my expectations, great sound and really nice presets, I am actually speechless and happy !!! Thank you very much for the fast delivery.

best regards
Alessandro

AMAZING - NOW I CAN SELL EVERYTHING!

Hello Jacques,

Thanks a lot, tried the FM3, amazing, I’m very happy. Had Boss Gt-1000 and Lexicon PCM81 and many floor pedals before, now I can sell everything😀😀.

Kind regards
Köksal 

WITH YOU ONE FEELS SIMPLY AT HOME - SERVICE A DREAM

Morning Jacques,
Today my big guitarist's delight arrived at my place and what can I say?! You guys are amazing!!!

On top of this magnificent instrument, your service is a dream. Starting with that nice personal email. After the order was placed, the delivery was fast. I had the feeling that you knew beforehand that I was going to order and sent everything on its way ;-).

Everything is perfectly packed. The devices are checked in advance and not just blindly sent to the customer.

That's exactly how I imagine it and that's exactly how you make customers happy :) And for all the sweethearts there is also a little surprise.

It just feels like an adoption by G66 and you have been warmly welcomed. You simply make me feel at home.

Thank you very much and stay as you are ;)

Best regards to the far north :) ..
Michael

PURE ENTHUSIASM / THE BEST DECISION EVER !

Dear Jacques
We had a small rehearsal concert at the weekend. A total of 6 bands played. My sound was praised to the skies from all sides. So glad! I am really extremely happy with the FM9. It was the best decision ever! Really a super product that you are selling

Very best regards / Thomas 

BY THE WAY, THE ELIS.8 ARE A REAL HIT!

Hello Jacques,
Thank you very much for your information and once again a big thank you for being so accommodating. Your customer orientation is simply exemplary! By the way, the Elis.8 are a real hit and perfect for my plans.

Many greetings from the south, have a good time and see you next time,
Otto

THE FM3 IS SURELY IN A DIFFERENT LEAGUE AT THE MOMENT!

Dear Jacques!

The "Guitarist’s Delight FM3" arrived here safe and sound today and I would like to thank you most sincerely for the nice little attention to detail – in the form of a box of MERCI. Not everyone does this, but it's a lot of fun to deal with people who are so cool! Thanks again for this attention!

About the equipment – what can I say? - I have had many things. From Line 6 Series to Eleven to Headrush Gigboard and Kemper. The FM3 is surely in a different league at the moment (although I also really appreciate the sounds of the Kemper, but that's a different method) and I can't get a big, stupid grin off my face ;)

Now I think I'll save up a bit, because there's still room in my studio desk for one or the other 19" built-in unit - so why not the big brother of the FM3?

Thanks again and best regards from Prellenkirchen, in the far east of Austria.
Thomas

IN THE MUSIC BUSINESS FOR OVER 30 YEARS BUT I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS!

I am impressed. I've been in the music business for over 30 years now, and I've NEVER experienced such friendly and competent advice and handling.

Congratulations and thank you that there are people like you who do such a great job!

Greetings Marco

EVERY SECOND OF WAITING WAS WORTH IT – IT DOESN’T GET ANY BETTER THAN THIS!

Hello Jacques,
the FM3 arrived yesterday! This thing is the absolute business. Every second of waiting was worth it. Thank you for the excellent and very personal service! It doesn't get any better than this.

Best regards from Hamburg
Jens

FRACTAL IS ABSOLUTELY THE BEST!

Hello,
FM3 has arrived. What can I say… really great device! Sounds absolutely mega.

I've tried them all, Kemper (it's great too), Helix, Strymon, Simplifier, but Fractal is absolutely the best!

Rock on!
Cheers, Oliver

EXTREMELY SATISFIED WITH THE FM9 – THE HAMMER – BEST SOUND IN THE REHEARSAL ROOM !

Yes, I am totally thrilled... I've actually always been on the road with analogue. I don't notice any difference anymore. My band colleague Jörg B. also ordered an FM 3/FC6 set last week after hearing it. I'm extremely satisfied and thrilled with the FM 9... it's awesome... We had the best sound in a long time in the rehearsal room last night...

LG/Jörg

FRACTAL AUDIO IS  T - H - E  SOUND!

Dear Jacques,

How nice it is to receive an email directly from the owner and thank you also for your personalised letter. Just wanted to give a quick update as your customer service is so great. FM3 arrived yesterday. I am honestly speechless. I am never stepping back to other gear and will now start selling my floor effects collection. The Fractal sound is T-H-E sound.

Thanks for everything,
Frank

MY GREAT EXPECTATIONS HAVE BEEN GREATLY EXCEEDED !

Hello Jacques,

Thank you very much for the incredibly fast delivery and the cap that came with the T-shirt. It really made me very happy. Please excuse me for not getting back to you until now, but on the day of delivery I found out that I was going to be a father, so a few things just had to take priority at first.

First of all, I have to praise you for the incredible foresight to include a mega pack of Merci (you know how to keep women quiet ;-)).

What can I say. As an owner of Mesa Boogie, Engl and Marshall amps, all the good "modellers" of the time, Avid-Eleven Rack, Kemper and various plug-ins, I have to admit that my expectations for the AXE-FX were great, but they were vastly exceeded. I'm actually considering selling my dearly beloved Triaxis 2:90 combo from MesaBoogie and all the other stuff along with it.

The level of detail, the response, it’s as if I were playing the real amp. For me, the Triaxis has always been the holy grail as far as my tone is concerned. Over 20 years in use and it has never let me down. The AXE alone comes close to 100%. It’s only the modes of the 2:90 power amplifier that I couldn’t feel yet (Deep/Modern/half Drive) but with some time I am sure I’ll get to the same result. The possibilities in the AXE are probably given.

I won't even begin to talk about the other possibilities. It's almost unbelievable if you haven't experienced it and I'm really very fussy about sound and feel. No other modeller has ever given me this feeling.

I've been at FOH for over 20 years for many acts from small to large and have been running a small studio for over 10 years. More for nostalgic and non-profit intentions. The bands that record with me are more from the up-and-coming scene and I try to support them as much as I can and give something back to the scene here.

I bought the AXE mainly for my private pleasure, but it will make my work with the bands much easier. Anyone who has miked real boxes knows what I mean :-)

All in all, and in conclusion, many, many thanks again for the great package you have put together. Keep up the good work, that's exactly what good customer service is all about. The information that it is being checked, packed and shipped, and all that with a personal address, makes you feel a bit more important and not like just another customer.

Continued success and stay with us for a long time.

Best regards from Spessart to Flensburg, where the driving licences live ;-)
Udo

SOUNDS I HAVE BEEN LOOKING FOR FOR OVER 40 YEARS

Hello Jacques,

After intensive familiarisation with this wonderful AXE FXIII system and the FC6 and FC12 controllers, I have to admit after just under 3 weeks - sensationally good, and I can realise exactly the sounds that I have been looking for for over 40 years. The money I could have saved, not to mention all the lugging around of various tube amps and 4x12 cabinets… Super classy and extremely addictive - you just can't drag yourself away. You are absolutely right - this really is a guitarist's delight - thank you for it.

Kindest regards and stay healtyh 
Richard

BY FAR THE BEST COMPANY WITH THE BEST SUPPORT!

Wow - what can I say! 

You are by far the best company with the best support I have experienced so far – seriously!

1000 thanks ;-)

Best regards,
Mathias

FM9 TURBO - A MASTERPIECE !

Ahoj Jacques;

Thank you very much for the package! I am overwhelmed by your service and the mobile possibilities of the FM9 Turbo. A masterpiece. 

Best regards, Carlos

I AM OVERWHELMED - FRACTAL AUDIO IS A WHOLE OTHER DIMENSION!

Dear Jacques,

The reason I haven't contacted you yet is that I'm up to my ears in FX III ;-) . Apart from the fact that everything has arrived in one piece and is working, I would like to tell you that I am thrilled ... even more:

I am overwhelmed!   I was already spoiled by the "Helix", but the machines from you/Fractal Audio are a completely different dimension.

First of all, I set up a few things on the "FX III" to suit my needs, adjusted the "FC-12" configuration and then, late yesterday afternoon, I started listening to the presets; I didn't get any further than no. 0030, as there are usually up to eight scenes each, but I am absolutely "blown away"!

And I also enjoyed "shopping" with you. You were very friendly and patient with me ... thank you very much, Jacques!

So, I’ll join the chorus of the many G66/Fractal Audio enthusiasts and remain ...

... with best regards
Peter

GUITARIST’S DELIGHT...A TOTAL UNDERSTATEMENTG.

Hello Jacques,

I didn't want to bother you again, since you probably get 1,000 e-mails. But just one more time: I was already totally thrilled with my Axe-Fx II Mark II, but this is simply UNBELIEVABLE. I have no words for this: guitarist's delight... a total understatement.

Thanks so much for listening!
Peter

THE AXE FX REALLY IS THE GAME-CHANGER!

Hi,

Really looking forward to the FM3! The AXE FX really is the game-changer it's made out to be.

What could be better than always having these grandios sounds with you in a compact format?

Your unbeatable customer service completes the package!

Have a great weekend and best regards,
Timo

THAT'S WHEN YOU KNOW WHY YOU STAY LOYAL TO G66

Hi Jacques – I would like to thank you again.

On the one hand for the fast delivery, on the other hand for the accommodating and speedy repair of my AX8 – that's when you know why you remain loyal to G66!

Best regards, Haiko

WE CAN TAKE A LEAF OUT OF YOUR BOOK WHEN IT COMES TO CUSTOMER SERVICE

Hello G66 Team,

Yesterday my FM3 arrived safely packed. On top of all the joy that I finally had the device in my hands, I would also like to say how pleased I was with the whole process.

As the sales manager of a large agency, I can judge that kind of thing very well. Beginning with the personally addressed e-mails and the positive statements about the FM3, from the word go it all feels very special. Furthermore, everything was delivered as promised and you can really rely on everything working out, while always being aware of all the order steps. Cool.

Then yesterday the package arrived with a very nice covering letter, with chocolate and a G66 T-shirt. I was thrilled about that too. You also included the latest software. Hats off to you.

All in all, it’s been a great shopping experience at G66. I was so impressed that I also spoke to our marketing department and our managing director here at Greven Medien GmbH about this positive experience and would like us to take a leaf out of your customer service book.

So, feel praised everyone! Thank you!

With kind regards,
Joachim

THAT'S WHAT I CALL MORE THAN EXEMPLARY SUPPORT !

Hello Jacques

I just wanted to thank you for the great support of your staff, Knut and Markus.

They really do their job in more than exemplary fashion. They provided me with unbelievable help when I needed information about the FM3. My compliments to both of them. That's what I call support, others can take a leaf out of their book. Keep up the good work.

Best wishes and stay negative, Charly

NOW I KNOW, IT CAN GET EVEN BETTER !

Hello Jacques;

the FM3 arrived safe and sound yesterday and I was able to test it right away in the band rehearsal. What can I say...I was sure of my Helix...now I know that it can get even better ;-)

Big praise for your sales work! The fast shipping, the personal letter, and on top of that a box of chocolates...it doesn't get any better than that! Keep it up, keep it all the same!
Regards, Alex