I'VE NEVER HAD SUCH FANTASTIC CUSTOMER SERVICE IN MY LIFE!
That's very generous of you. I certainly didn't expect that.
I didn't think I'd get my Ultra back until after Christmas, and I was expecting to pay about 200 euros altogether.
The speed you've performed the repair is incredible (it only left my house on Monday afternoon!), and now to be told it won't cost me anything...I'm speechless.
I've never had such fantastic customer service in my life. You really are in a league of your own. Thank you.