SERVICE IS A BLAST - NEVER EXPERIENCED SUCH GREAT CARE! FM9 IS MEGA!
Dear Jacques,
thank you very much for your info. FM9 mega! Service 1+* and the Merci are already on my hips! :-) Your service is exemplary and absolutely great! I have never experienced such great care as with you. I appreciate it very much. THANK YOU!
I'll probably use the FM9 for the first time on Tin Lizzy this weekend. Marc is lending me his MF10 for testing purposes. Would probably be the ideal setup. If that's the case, I'll certainly be in touch again regarding the Redsound speakers. -As pleased as I am sorry ;-)))))))
Best regards from Turbo Borgstedt / Micha
NOT ONLY EXCELLENT HARDWARE, ALSO FIRST-CLASS CUSTOMER SERVICE !
Hello Jaques,
I wouldn't have expected that. Thank you very much for this! You not only have excellent hardware, but also first-class customer service.
best regards/Michael
AXE-FX IS SUCH A GOOD MACHINE – BETTER THAN ANYTHING ELSE !!!!!
Hello Knut,
thank you very much for your effort! It worked. The Axe Fx III is such a good machine – BETTER THAN ANYTHING ELSE !!!!!
All the best, Jakub!
I NEVER THOUGHT I WOULD BE CONVINCED SO QUICKLY!
Hello Jacques,
first of all, many thanks for your nice mail. This transparency in the ordering process and these fine little details, like the chocolate, the T-shirt and the personal envelope are just great! Many thanks for that! I had ordered the FM3 as a B-stock, but it looks like new. :)
I've already been through a few things: HX Stomp, I have a Kemper here, but somehow I always miss something that my amps give me (Friedman and Morgan). With the FM3 it’s different: a much more transparent sound, logically structured despite its complexity and not that difficult to configure. I compared the FM3 Smallbox amp with my real Smallbox 50 earlier and the sound is spot-on. The Kemper couldn't capture this amp, the FM3 does.
I didn't think I'd be won over by this thing so quickly. Finally, proper mobile recording! :)
In any case, thanks for the great service. :)
Best regards from Berlin
Thomas
GUITARIST’S DELIGHT...A TOTAL UNDERSTATEMENTG.
Hello Jacques,
I didn't want to bother you again, since you probably get 1,000 e-mails. But just one more time: I was already totally thrilled with my Axe-Fx II Mark II, but this is simply UNBELIEVABLE. I have no words for this: guitarist's delight... a total understatement.
Thanks so much for listening!
Peter
40 YEARS OF MUSIC - NEVER GOT SUCH GOOD SERVICE BEFORE!
Hello Jacques,
I wanted to tell you that I found the entire conversation with you in connection with the AXE FX III MK 2 not only very pleasant and refreshing, but also personal and binding. It's impressive that you take the time to get to know your customers’ backgrounds. I hope you also had some fun in the process. The absolute highlight, however, was that when I unpacked the device I thought, hey, you’ve even included the USB cable (which is not the case with all dealers / products) and oh, what's that big fat red instruction manual in the box? ;-)
I've been making music for 40 years and I've certainly invested one or two large sums in equipment, but I've never received this "service". Crazy! MERCI!
Gladly again! Best regards
Uwe
THE ELIS.8 HAS ENHANCED MY FM9 SIGNIFICANTLY - SOUNDS HUGE !
Hello Jaques,
I didn't want to miss giving you some short feedback:
The speakers and pedal arrived here safe and sound a few days ago. I like the boxes very much and they enhance my FM9 considerably - a very good and inspiring sound. And indeed, the two small boxes sound at least as big as my Deluxe Reverb and, thanks to the FM9, also very authentic.
Many thanks for the excellent service!
Best regards,
Wolfgang
YOU HAVE BY FAR THE BEST SERVICE OF ALL!
Heyho
Great ! Exchange FM3 has arrived ! Many thanks :-)
You have by far the best service of all! In all seriousness!!
best regards Mathias
THAT'S WHEN YOU KNOW WHY YOU STAY LOYAL TO G66
Hi Jacques – I would like to thank you again.
On the one hand for the fast delivery, on the other hand for the accommodating and speedy repair of my AX8 – that's when you know why you remain loyal to G66!
Best regards, Haiko
IN THE MUSIC BUSINESS FOR OVER 30 YEARS BUT I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS!
I am impressed. I've been in the music business for over 30 years now, and I've NEVER experienced such friendly and competent advice and handling.
Congratulations and thank you that there are people like you who do such a great job!
Greetings Marco
THANKS TO FRACTAL AUDIO MY SEARCH FOR THE HOLY GRAIL OF GUITAR SOUND HAS COME TO AN END!
Good evening Jacques
If you really remember me and this is not just a copy-paste answer, I am very happy about that :-) To this day, I am always amazed by the great sound and the excellent effects of the Axe-Fx II. I don't think there is anything comparable anywhere in the world. Thanks to Fractal Audio, my search for the Holy Grail of guitar sound had come to an end.
Now I'm all tingly and can hardly wait to unpack the new FM3 and fire it up.
Hope to see you again sometime
Beat
MAINTAINING SPECIAL CUSTOMER PROXIMITY !
Hi Jacques,
It's always a pleasure to hear/read from you. You have obviously been able to maintain this special customer proximity, which is great! The great device arrived quickly and has finally been in operation since this evening... :-)
Many thanks and best regards.
Christian
DAMN IT, THIS IS CRAZY
Dear Jacques,
Damn it, this is crazy! The new AxeFX is exactly what I had hoped for - only even better!
Having skipped the second generation this is a real quantum leap for me. It all just sounds so real!
I may just be a very average guitarist, but it is such good fun being able to at least sound like a great one - with all the sounds we know and love from our favourite bands! Now I can finally hear just how different my guitars really sound...
And so far I've only tried out a few of the factory presets and changed very little.
Fantastic! Sorry, have to stop writing... there's a guitar to play ?!
I wish you and your team a great week!
All the best,
Oskar
THE BEST DECISION OF MY LIFE AS A MUSICIAN !
Hello Jacques,
That was the best decision of my life as a musician to switch to AXE FX III, FC6 & 12 and now 3 EV's - this system is simply great, it's a lot of fun and I'm looking forward to putting it all together with the ELIS - because then I'll be complete.... ?
Kind Regards
Richard
I AM OVERWHELMED - FRACTAL AUDIO IS A WHOLE OTHER DIMENSION!
Dear Jacques,
The reason I haven't contacted you yet is that I'm up to my ears in FX III ;-) . Apart from the fact that everything has arrived in one piece and is working, I would like to tell you that I am thrilled ... even more:
I am overwhelmed! I was already spoiled by the "Helix", but the machines from you/Fractal Audio are a completely different dimension.
First of all, I set up a few things on the "FX III" to suit my needs, adjusted the "FC-12" configuration and then, late yesterday afternoon, I started listening to the presets; I didn't get any further than no. 0030, as there are usually up to eight scenes each, but I am absolutely "blown away"!
And I also enjoyed "shopping" with you. You were very friendly and patient with me ... thank you very much, Jacques!
So, I’ll join the chorus of the many G66/Fractal Audio enthusiasts and remain ...
... with best regards
Peter
THAT'S WHAT I CALL MORE THAN EXEMPLARY SUPPORT !
Hello Jacques
I just wanted to thank you for the great support of your staff, Knut and Markus.
They really do their job in more than exemplary fashion. They provided me with unbelievable help when I needed information about the FM3. My compliments to both of them. That's what I call support, others can take a leaf out of their book. Keep up the good work.
Best wishes and stay negative, Charly
KINDNESS AND PROFESSIONALISM ...
Hi Sussi,
Thanks for your kindness and your professional, was a pleasure to deal with you. I will recommend this service to all my musician friends that intend to buy fractal products.
Best regards,
Giovanni
SUPPORT THAT IS FASTER THAN YOU. EVEN AT THE WEEKEND !
Hello Jacques;
I also wanted to thank you again for the quick handling of my problems with the FM3! A support that reacts faster than oneself and also on weekends. Apart from that, I am super satisfied with the FM3, for the price there is nothing better, more flexible or more ingenious on the market.
Thanks also for the tip about OMG-9. Your manuals are mega helpful and easy to understand. I will definitely test it.
Best regards, Tim
MY GREAT EXPECTATIONS HAVE BEEN GREATLY EXCEEDED !
Hello Jacques,
Thank you very much for the incredibly fast delivery and the cap that came with the T-shirt. It really made me very happy. Please excuse me for not getting back to you until now, but on the day of delivery I found out that I was going to be a father, so a few things just had to take priority at first.
First of all, I have to praise you for the incredible foresight to include a mega pack of Merci (you know how to keep women quiet ;-)).
What can I say. As an owner of Mesa Boogie, Engl and Marshall amps, all the good "modellers" of the time, Avid-Eleven Rack, Kemper and various plug-ins, I have to admit that my expectations for the AXE-FX were great, but they were vastly exceeded. I'm actually considering selling my dearly beloved Triaxis 2:90 combo from MesaBoogie and all the other stuff along with it.
The level of detail, the response, it’s as if I were playing the real amp. For me, the Triaxis has always been the holy grail as far as my tone is concerned. Over 20 years in use and it has never let me down. The AXE alone comes close to 100%. It’s only the modes of the 2:90 power amplifier that I couldn’t feel yet (Deep/Modern/half Drive) but with some time I am sure I’ll get to the same result. The possibilities in the AXE are probably given.
I won't even begin to talk about the other possibilities. It's almost unbelievable if you haven't experienced it and I'm really very fussy about sound and feel. No other modeller has ever given me this feeling.
I've been at FOH for over 20 years for many acts from small to large and have been running a small studio for over 10 years. More for nostalgic and non-profit intentions. The bands that record with me are more from the up-and-coming scene and I try to support them as much as I can and give something back to the scene here.
I bought the AXE mainly for my private pleasure, but it will make my work with the bands much easier. Anyone who has miked real boxes knows what I mean :-)
All in all, and in conclusion, many, many thanks again for the great package you have put together. Keep up the good work, that's exactly what good customer service is all about. The information that it is being checked, packed and shipped, and all that with a personal address, makes you feel a bit more important and not like just another customer.
Continued success and stay with us for a long time.
Best regards from Spessart to Flensburg, where the driving licences live ;-)
Udo
AT THE END OF DAY I WAS BLOWN AWAY!
Dear Jacques!
My package arrived today at the end of the day and I was blown away!
Not only for the amazing piece of gear but also for all the care that you guys put on the order: cool guides, nice "thank you" letter, the t-shirt and if all of this was not nice enough, I got a box of chocolates!!!
You made my day. Now I'm "playing" with my unit trying to unveil all the secrets behind it....
Thank you very much from a happy customer.
Cheers /Flavio
FM9 TURBO - A MASTERPIECE !
Ahoj Jacques;
Thank you very much for the package! I am overwhelmed by your service and the mobile possibilities of the FM9 Turbo. A masterpiece.
Best regards, Carlos
BY THE WAY, THE ELIS.8 ARE A REAL HIT!
Hello Jacques,
Thank you very much for your information and once again a big thank you for being so accommodating. Your customer orientation is simply exemplary! By the way, the Elis.8 are a real hit and perfect for my plans.
Many greetings from the south, have a good time and see you next time,
Otto
THE NICEST AND BEST SERVICE (AND NOT ONLY IN MUSIC)
Hello Jacques,
Thank you very much for the nicest and best service I know (and not only in the music field))
And have a nice day,
Philipp
EXTREMELY SATISFIED WITH THE FM9 – THE HAMMER – BEST SOUND IN THE REHEARSAL ROOM !
Yes, I am totally thrilled... I've actually always been on the road with analogue. I don't notice any difference anymore. My band colleague Jörg B. also ordered an FM 3/FC6 set last week after hearing it. I'm extremely satisfied and thrilled with the FM 9... it's awesome... We had the best sound in a long time in the rehearsal room last night...
LG/Jörg
ABSOLUTE BUSINESS AND I AM SO SUPER, SUPER SATISFIED
Hello dear Jacques,
First of all, I would like to get in touch and tell you how great the AxeFX III MK2 is. It's really unbelievable - I use everything from jazz guitars, acoustic guitars, Strat guitars and Gibson guitars to classical guitars and baritones!
It really is the absolute business, and I am so super super satisfied with this device. Especially for online lessons or studio productions like gigs and theatre productions (which I don't have at the moment?) the thing is actually running 10 hours a day for me.
Wow!!!!!????? I turn it on every day with enthusiasm.
Best regards from Steinmauern
Heiko Gottberg
Gitarrist • Gitarrenlehrer • Komponist • Sounddesign
www.heikogottberg.de
MY EXPECTATIONS FAR EXCEEDED – SPEECHLESS AND HAPPY!
Hello Jacques,
iI thought and also hoped that the FM3 must be a good device ... but it has far exceeded my expectations, great sound and really nice presets, I am actually speechless and happy !!! Thank you very much for the fast delivery.
best regards
Alessandro
THE FM3 IS THE BUSINESS – THE ÜBER-BUSINESS !
Hey Knut, thank you very much.
Have I ever mentioned how ingenious I find the FM3, no.
The FM3 is the business, or rather the über-business.
Best regards Marco
SIMPLY GREAT!
Good morning G66-Team,
I wanted to give you some quick feedback. Quite apart from the fact that the ordering process worked brilliantly and quickly, and that I'm thrilled with the Axe FX 3 after the first few days, it's the little things around it that really stand out. It starts with the idea of the T-shirt, continues with a handwritten name on the envelope, and ends with the Merci pack. That's what I call a positive customer experience. Simply great!
Many greetings and have a nice weekend,
Olaf
FRACTAL IS ABSOLUTELY THE BEST!
Hello,
FM3 has arrived. What can I say… really great device! Sounds absolutely mega.
I've tried them all, Kemper (it's great too), Helix, Strymon, Simplifier, but Fractal is absolutely the best!
Rock on!
Cheers, Oliver
I ADMIRE YOUR CONCEPT - KEEP IT UP!
Dear Jacques,
I am happy and surprised at the same time about your personal answer.
I admire your concept of bringing high-quality products directly to the customer - professionally and very personally. And I admire that you have very successfully managed to win over the customers themselves as brand ambassadors.
Some of my (advertising) clients follow the same concept - also with success!
Keep up the good work!
Best regards from Bad Waldsee
Jo