WE CAN TAKE A LEAF OUT OF YOUR BOOK WHEN IT COMES TO CUSTOMER SERVICE
Hello G66 Team,
Yesterday my FM3 arrived safely packed. On top of all the joy that I finally had the device in my hands, I would also like to say how pleased I was with the whole process.
As the sales manager of a large agency, I can judge that kind of thing very well. Beginning with the personally addressed e-mails and the positive statements about the FM3, from the word go it all feels very special. Furthermore, everything was delivered as promised and you can really rely on everything working out, while always being aware of all the order steps. Cool.
Then yesterday the package arrived with a very nice covering letter, with chocolate and a G66 T-shirt. I was thrilled about that too. You also included the latest software. Hats off to you.
All in all, it’s been a great shopping experience at G66. I was so impressed that I also spoke to our marketing department and our managing director here at Greven Medien GmbH about this positive experience and would like us to take a leaf out of your customer service book.
So, feel praised everyone! Thank you!
With kind regards,
DAMN IT, THIS IS CRAZY
Damn it, this is crazy! The new AxeFX is exactly what I had hoped for - only even better!
Having skipped the second generation this is a real quantum leap for me. It all just sounds so real!
I may just be a very average guitarist, but it is such good fun being able to at least sound like a great one - with all the sounds we know and love from our favourite bands! Now I can finally hear just how different my guitars really sound...
And so far I've only tried out a few of the factory presets and changed very little.
Fantastic! Sorry, have to stop writing... there's a guitar to play ?!
I wish you and your team a great week!
All the best,
NOT BEEN THIS EXITED SINCE GETTING MY AXE-FX II
Hi Hope your both well. New FM 9 arrived yesterday and it is working perfectly.It is an amazing piece of gear. Not been this exited since getting my Axe Fx ll.
Thanks for your support.
Best regards / John
THIS THING IS JUST SOMETHING ELSE ENTIRELY!
My God, what a fantastic thing this is! And what fun it's been quickly playing through it!! The audio interface is great and the presets are just fun! The Kemper is not bad, but this thing is just something else entirely! Jacques, thank you very much!
Thanks for the chocolate, my wife will enjoy it!!
All the best and stay healthy!
EXCELLENT SIMPLY TOP CLASS - IN LOVE WITH THE FX III TURBO!
Just to give you some feedback: I spend hours every day with the FX III Turbo - I'm totally in love with it! The workflow is so logical, and although very complex, absolutely flawless. I have not encountered a single bug or the like. I am glad that I spontaneously decided in favour of the "TURBO" when talking to you! I have never exceeded 65% workload at any time.
So: excellent, simply top class. It is easy to understand why the FX III Turbo is used by top musicians and in studios. I am happy to be able to work with it as a little guitar lover and amateur axe torturer.
I wish you and your family a good time and good health!
NOW I KNOW, IT CAN GET EVEN BETTER !
the FM3 arrived safe and sound yesterday and I was able to test it right away in the band rehearsal. What can I say...I was sure of my Helix...now I know that it can get even better ;-)
Big praise for your sales work! The fast shipping, the personal letter, and on top of that a box of chocolates...it doesn't get any better than that! Keep it up, keep it all the same!
PURE ENTHUSIASM / THE BEST DECISION EVER !
We had a small rehearsal concert at the weekend. A total of 6 bands played. My sound was praised to the skies from all sides. So glad! I am really extremely happy with the FM9. It was the best decision ever! Really a super product that you are selling
Very best regards / Thomas
AT THE END OF DAY I WAS BLOWN AWAY!
My package arrived today at the end of the day and I was blown away!
Not only for the amazing piece of gear but also for all the care that you guys put on the order: cool guides, nice "thank you" letter, the t-shirt and if all of this was not nice enough, I got a box of chocolates!!!
You made my day. Now I'm "playing" with my unit trying to unveil all the secrets behind it....
Thank you very much from a happy customer.
I have been the proud owner of the Axe FX III for a little over 3 weeks now and I am simply overwhelmed. The thing is better, sharper, more detailed, clearer, more qualitative, more impressive... than I could ever have imagined. Simply WOW! Thank you very much for the easy purchasing process and the goodies!
All the best to you and the team and stay healthy!
EVERY SECOND OF WAITING WAS WORTH IT – IT DOESN’T GET ANY BETTER THAN THIS!
the FM3 arrived yesterday! This thing is the absolute business. Every second of waiting was worth it. Thank you for the excellent and very personal service! It doesn't get any better than this.
Best regards from Hamburg
BY FAR THE BEST COMPANY WITH THE BEST SUPPORT!
Wow - what can I say!
You are by far the best company with the best support I have experienced so far – seriously!
1000 thanks ;-)
YOU HAVE BY FAR THE BEST SERVICE OF ALL!
Great ! Exchange FM3 has arrived ! Many thanks :-)
You have by far the best service of all! In all seriousness!!
best regards Mathias
MY EXPECTATIONS FAR EXCEEDED – SPEECHLESS AND HAPPY!
iI thought and also hoped that the FM3 must be a good device ... but it has far exceeded my expectations, great sound and really nice presets, I am actually speechless and happy !!! Thank you very much for the fast delivery.
IMPRESSED HOW MUCH MORE ACCESSIBLE THE AXE-FX III IS WITH THE FC-12
Hi Sussi and team,
FC-12 arrived safely today, perfect. Really impressed with it and how much more accessible the axe-fx iii is with this controller. Brilliant.
Thanks again / Dan
IN THE MUSIC BUSINESS FOR OVER 30 YEARS BUT I HAVE NEVER EXPERIENCED ANYTHING LIKE THIS!
I am impressed. I've been in the music business for over 30 years now, and I've NEVER experienced such friendly and competent advice and handling.
Congratulations and thank you that there are people like you who do such a great job!
NOT CUSTOMERS, BUT FANS!
Many thanks also for the sweet surprise, the great T-shirt and the short instructions for beginners... I will probably need them quite a bit at first.... and only call in an absolute emergency.
Great praise for a great service and a very customer-oriented approach.
That's why you don't really have "customers", but fans... Today you got one more!
Many greetings from the Rhineland
THE FM3 IS THE BUSINESS – THE ÜBER-BUSINESS !
Hey Knut, thank you very much.
Have I ever mentioned how ingenious I find the FM3, no.
The FM3 is the business, or rather the über-business.
Best regards Marco
"TRUE HAPPINES FOR GUITARISTS" REALLY WASN'T AN EXAGGERATION!!
Once again: congratulations on your sales approach! It really is fun to receive such a parcel with an envelope with your handwritten name on it. And then the enthusiastic letter. The quick start instructions deserve a special mention - meanwhile many have recognised the necessity for that kind of thing (with cheet sheets etc), but no-one before you has hit the nail on the head with important things being explained in a simple (but not too simple) way and without getting lost in too much detail. And the occasional reminders (look for a nice preset and play some guitar…) are the icing on the cake.
By the way, I have no idea how long I spent playing when I plugged the AXE-FX in for the first time, but it was a long time. Much longer than I actually had time for…. :-)
I'd like to take this opportunity to request a possible future update: given the huge amount of incredible and surprising presets, it would be very useful to be able to give a "like" at the touch of a button. Especially when zapping through the presets looking for a particular sound, you often stumble across something that you would like to use later, but generally have a guitar in your hands and not a pencil….!
Yes, there are favourites banks for this, but it would be good to be able to have the favourites in a big pool before sorting through them more carefully. Of course, it might well be that this function already exists and I'll discover it when I study the manual more closely…
Anyway, I have come to the conclusion that I can now part with my remaining digital and synth stompboxes, as the AXE really has everything in it. (Only the Gamechangeraudio devices will have to stay - they simply look too good and I think the PLUS functionality is already in the AXE…..?)
Unfortunately, the AXEFX will soon be disappearing into the rack at the rehearsal room and I won't be able to spend every evening exploring its possibilities on the sofa!
So, once again many thanks for the quick delivery, etc.
True happines for guitarists really wasn't an exaggeration!
ALL THIS WAS NOTHING AGAINST THE AXE-FX - IT MAKES ME REALLY HAPPY
I have had an Axe FX II for about a year now. It is connected to an Engl 2 x 50 watt power amplifier. I have 2 4x12" Marshall boxes connected to it. The ones with the greenbacks. And what can I say? I will never play anything else again. It's hard to imagine that it could be any better. But that's how it seems to be. That's why I want the Axe FX 3 Turbo so bad. Over the years, I've had just about all the big-name stuff. None of that was anything compared to the Axe FX. It makes me really happy. And I can't stop playing. So, now I hope to have the FX III soon, and the floor pedal to go with it.
Have a nice day
THE AXE FX REALLY IS THE GAME-CHANGER!
Really looking forward to the FM3! The AXE FX really is the game-changer it's made out to be.
What could be better than always having these grandios sounds with you in a compact format?
Your unbeatable customer service completes the package!
Have a great weekend and best regards,
Good morning G66-Team,
I wanted to give you some quick feedback. Quite apart from the fact that the ordering process worked brilliantly and quickly, and that I'm thrilled with the Axe FX 3 after the first few days, it's the little things around it that really stand out. It starts with the idea of the T-shirt, continues with a handwritten name on the envelope, and ends with the Merci pack. That's what I call a positive customer experience. Simply great!
Many greetings and have a nice weekend,
MY GREAT EXPECTATIONS HAVE BEEN GREATLY EXCEEDED !
Thank you very much for the incredibly fast delivery and the cap that came with the T-shirt. It really made me very happy. Please excuse me for not getting back to you until now, but on the day of delivery I found out that I was going to be a father, so a few things just had to take priority at first.
First of all, I have to praise you for the incredible foresight to include a mega pack of Merci (you know how to keep women quiet ;-)).
What can I say. As an owner of Mesa Boogie, Engl and Marshall amps, all the good "modellers" of the time, Avid-Eleven Rack, Kemper and various plug-ins, I have to admit that my expectations for the AXE-FX were great, but they were vastly exceeded. I'm actually considering selling my dearly beloved Triaxis 2:90 combo from MesaBoogie and all the other stuff along with it.
The level of detail, the response, it’s as if I were playing the real amp. For me, the Triaxis has always been the holy grail as far as my tone is concerned. Over 20 years in use and it has never let me down. The AXE alone comes close to 100%. It’s only the modes of the 2:90 power amplifier that I couldn’t feel yet (Deep/Modern/half Drive) but with some time I am sure I’ll get to the same result. The possibilities in the AXE are probably given.
I won't even begin to talk about the other possibilities. It's almost unbelievable if you haven't experienced it and I'm really very fussy about sound and feel. No other modeller has ever given me this feeling.
I've been at FOH for over 20 years for many acts from small to large and have been running a small studio for over 10 years. More for nostalgic and non-profit intentions. The bands that record with me are more from the up-and-coming scene and I try to support them as much as I can and give something back to the scene here.
I bought the AXE mainly for my private pleasure, but it will make my work with the bands much easier. Anyone who has miked real boxes knows what I mean :-)
All in all, and in conclusion, many, many thanks again for the great package you have put together. Keep up the good work, that's exactly what good customer service is all about. The information that it is being checked, packed and shipped, and all that with a personal address, makes you feel a bit more important and not like just another customer.
Continued success and stay with us for a long time.
Best regards from Spessart to Flensburg, where the driving licences live ;-)
I’LL BE STUCK IN FRONT OF THIS DAY AND NIGHT !
Wow, thanks for everything. As @metalbobby on Instagram I’ve played just a single preset and I’m in love already… man you guys are so great… this thing is amazing.
I’ll be stuck in front of this day and night.
Thanks for the quick delivery of the Axe-Fx III Mk2 and the firmware and so on.
All the best,
THE NICEST AND BEST SERVICE (AND NOT ONLY IN MUSIC)
Thank you very much for the nicest and best service I know (and not only in the music field))
And have a nice day,
EXTREMELY WELL-EQUIPPED GUITAR SHOP FOR ME ALONE – REALLY GENIAL!
Simply unbelievably good! I've been enjoying the fantastic sound in the rehearsal room for 4 hours.
The FM3 is very easy to use (I can't understand the reviews on the net, it couldn't be simpler and more flexible): Pick amp and cap, add a bit of reverb, tremolo in front of the amp, an analogue delay behind it, a drive in front of it, gate between amp and cap, EQ behind it, a bit of treble off, a bit less bass, add a phaser. What can I say? Within half an hour I had such a grandiose setup with 6 scenes that I've been enjoying it ever since and can't get enough of playing.
I just turned on the MF.10 (with ear protection) (output at +4 dBu). What a riot! I think that should really be enough volume reserves for any situation. I'm flabbergasted...
For the next few weeks I'll have to "rummage" through the range of amplifiers and caps ;-) I feel like I have an extremely well-equipped guitar shop all to myself. Really ingenious!
Thanks for the checkup and the update. The box is running perfectly! By the way, the cooler hasn't started up once in the 4 hours (or so quietly that I didn't hear it during the breaks in playing). Here are a few impressions and greetings from the rehearsal room.
PS: Always G66 and always Fractal! Recommendations are absolutely guaranteed!
ABSOLUTE BUSINESS AND I AM SO SUPER, SUPER SATISFIED
Hello dear Jacques,
First of all, I would like to get in touch and tell you how great the AxeFX III MK2 is. It's really unbelievable - I use everything from jazz guitars, acoustic guitars, Strat guitars and Gibson guitars to classical guitars and baritones!
It really is the absolute business, and I am so super super satisfied with this device. Especially for online lessons or studio productions like gigs and theatre productions (which I don't have at the moment?) the thing is actually running 10 hours a day for me.
Wow!!!!!????? I turn it on every day with enthusiasm.
Best regards from Steinmauern
Gitarrist • Gitarrenlehrer • Komponist • Sounddesign
YESTERDAY I BEGAN TAKING APART MY PEDAL BOARD!
I spent a long time convincing myself - over the last 15-20 years I've collected a large number of amps and pedals…even dealt in them (www.hiddennotes.de) and after a couple of days with the FM3, yesterday I began taking apart my pedal board…what I want to say is, what a fantastic product!
I'm totally addicted and asking myself why I didn't try it ages ago…but better late than never, right?
All the best and catch you soon;)
THE FM3 IS SURELY IN A DIFFERENT LEAGUE AT THE MOMENT!
The "Guitarist’s Delight FM3" arrived here safe and sound today and I would like to thank you most sincerely for the nice little attention to detail – in the form of a box of MERCI. Not everyone does this, but it's a lot of fun to deal with people who are so cool! Thanks again for this attention!
About the equipment – what can I say? - I have had many things. From Line 6 Series to Eleven to Headrush Gigboard and Kemper. The FM3 is surely in a different league at the moment (although I also really appreciate the sounds of the Kemper, but that's a different method) and I can't get a big, stupid grin off my face ;)
Now I think I'll save up a bit, because there's still room in my studio desk for one or the other 19" built-in unit - so why not the big brother of the FM3?
Thanks again and best regards from Prellenkirchen, in the far east of Austria.
I AM SIMPLY THRILLED!!! 100% AMP FEELING - IT WAS MERCILESSLY COOL!
I wanted to give you a small interim report on the FM3. I am simply thrilled! The amp simulations are worlds better than those of the Helix. The feeling of "hanging" on a real amp is, in my opinion, 100% there. The interaction of the guitar, the volume pot of the guitar, it’s all really great!
Yesterday afternoon/evening was the first rehearsal with the FM3. It was mercilessly awesome and such good fun!
As for the FM9, Jacques, please keep my order open! When it is available > email me please!!! I mainly want to play the FM9 and have the FM3 with me as a back-up.
By the way: The German axefx.de forum is mega! I have already received VERY GOOD competent help there!!!! That is really impressive!
AXE-FX IS SUCH A GOOD MACHINE – BETTER THAN ANYTHING ELSE !!!!!
thank you very much for your effort! It worked. The Axe Fx III is such a good machine – BETTER THAN ANYTHING ELSE !!!!!
All the best, Jakub!